Project Delivery Manager

Company Description

Who we are?

Become a Zider member and join this amazing company that is on top of the
e-commerce game! Join a company that is not only growing but having fun while
doing it. We are a human centric organization with huge growth plans and with
a purpose to help more and more people with little or no digital experience to
start their online business (e-commerce), move their offline to online or grow
their offline businesses even more by having an online presence.
Where are we coming from and where are we going?
Zid has had a tremendous grow over the last ‎5 years. From ‎5 people to ‎300+
people at present and counting. Our revenues have been increasing more than ‎3
times year on year and we have had a great success. We are an e-commerce SaSS
platform, a fintech startup, a logistics and shipping consolidator and we
understand and believe that technology and business go hand-in-hand.

Job Description
* Managing the Delivery of Multiple Projects that shall be assigned.
* Having an up-to-date knowledge of each project's status, issues, dependencies, scope, and resources through an updated report summary and JIRA tickets.
* Assist the Governance & Program Management Lead in ensuring compliance with the Capacity and Demand Process and Procedures.
* Assist in following up with Teams in updating the status of Reports and other details of the Projects.
* Documenting and following up on necessary actions and decisions from related meetings with the Governance & Program Management Lead.
* Assist in Developing Strategies for continuous improvement of the Governance & Program Management Office.
* Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project.
* Provide expertise to help expedite decision-making of issues and concerns raised to the Governance & Program Management Lead's level.
* Creating training and learning materials for Processes and Procedures for improving compliance.
* Providing other Management support as needed.

Qualifications

Hard skills
* Bachelor's degree in IT or related field of study.
* ‎3 or more years of experience in Project Management in the Software Development Industry, in a matrix environment.
* Good Technical Background Understanding.
* Good in speaking and writing in English.
* Working experience with JIRA
* Working knowledge in some Project Management methodologies (i.e Agile / SCRUM / PMP / SaFE / Prince ‎2 / etc.)
* Certification in any Project Management body is a plus.

Soft Skills
* Excellent communication skills, both written and verbal.
* Smart working habits!
* Ability to at point work under pressure (doesn 't happen often but sometimes we have deadlines!)
* Ability to work effectively both independently and as part of a team.
* Excellent analytical and problem-solving abilities
* Documentation management and ability to use project management tools
* Attention to Details
* Time management skills with the ability to meet deadlines

Additional Information

What do we expect from you?
The Engineering Team has started the implementation of delivery standards,
determining models for capacity versus demand, planning prioritization, and
initial progress reporting. We need the help of somebody that can grow,
mature, improve, and continue the adoption of these set policies to start
with. We understand the need for detailed management and inter Project
Coordination together with the Team Leads, Engineering Coordinators, and the
Governance & Program Management Lead, which we expect from you. Eventually,
you should have an overview and control of the delivery and tasks to a point
that we would like to have a regular status report in which we provide details
on what Engineering is working on, delivery estimated dates, issues,
constraints, and dependencies from other areas of the Engineering and of the
Business. You will be able to assist the Program Management Lead on capacity
management and another corporate initiative that may be required.
In addition, this role is expected to be hands-on. There will be no additional
people apart from the Governance & Program Management Lead (who is also hands-
on) to support directly into the process. Indirectly you will have the support
and help of multiple teams or people, such as team leads, engineering
coordinators, data and analytics team, etc. however when it comes to project
delivery management, this will need to be done by you.

How does your first month look like?
Your first day will involve getting to know the team, the product, the
process, and the projects. Knowing each status and understanding where each
project is will take approximately one to two weeks. By the third or fourth
week, you should have started to have clarity in the details of each project
in both technical and business scope, where they are, with an updated status
report summary, and JIRA tickets.
By the fifth to sixth week, you should have already some mastery of each
project, and have control over the information on where they are. You should
be able already to have a good team relationship between the Product Managers
and Engineering Team Leads. At the end of the second month, you should be able
to have the process and standards set to be operationalized in relation to
Project Management, Reporting, Resource Allocations, and Ticket Management.
In the third month, you should be able already to contribute and recommend
process maturity changes as seems fit based on the experience with the goal of
making the delivery more efficient. You should be able to give inputs on
regular quarterly planning and retrospective learning.

How would you know if you succeeded?
* You will have full control of the delivery and you will know what and when a task is being released, or delayed, with issues or dependencies.
* You will have to understand the technical scope and dependencies of each project
* You will work side by side and have the support of the team leads and product managers
* Team leads will thank you for your hard work and organization that will support the delivery from their side
* You will have clear priorities and when not you will find those
* You will manage conflict across projects effectively
* You will escalate issues quickly to the Governance & Program Management Lead without thinking that you could be blamed (we are not like that, we want to help unlock things!)
* You will have the central summary report to be up-to-date regularly.

How will you do it?
You will be working side by side with the Engineering Team Leads, Product
Managers, as well as with the CTO and Governance & Program Management Lead,
to ensure that you have the right guidance for your day-to-day tasks. This is
critical to ensure your success! And don't forget your success is our success!
You should focus on delivering the best of you and provide as much capacity to
fast learning as possible while delivering tasks from day ‎1. You should know
to drive under a bit of pressure and not get overwhelmed easily.

When will you work?
We are a fully flexible and full remote. It means that you decide when,
however, it is important that you have your calendar updated. There is a but
to this, and this is that you would be required to work with Product team
members which are primarily located in Riyadh as it is the Governance &
Program Management Lead and the CTO. So you will need to be at the office for
a good period of your time. This will help with your success in the role.

Where would you work?
Riyadh. As said before, building relationships with key people is going to be
crucial.

What are we offering?
* Competitive Salary
* Holidays of ‎21 days + additional days given regularly
* Training (we kicked the learning internally and recently completed an AWS Architecting course)
* Career path clearly defined!
* ZEA - Zid Entertainment - Fun Thursdays!