IT Help Desk Officer

؜ - ؜الجيزة ؜ -

تفاصيل الوظيفة

Duties & Responsibilities:



  • Diagnoses and troubleshoots software and hardware problems and helps our customers install applications and programs.

  • Configures operating systems and using remote desktop connections to provide immediate support.

  • Installation and configuration for VPN clients according to the customer's policies and procedures.

  • Ensures security and upgrades are applied to desktops and laptops and kept up to date

  • Diagnoses and troubleshoots technical issues, including account setup and network configuration

  • Follows up with clients to ensure the problem is resolved.

  • Manages multiple cases at one time and Testing and evaluating new technology.

  • Evaluates system potential by testing the compatibility of new programs with existing programs.

  • Provides outstanding phone, email, web chat-based technical and account services support to our customers

  • Diagnoses and solves Server software or applications faults (Antivirus Microsoft Office ..Etc.).

  • Processes customer correspondence Handle escalated calls or escalated customer issues.

  • Achieves Key Performance Indicator targets to meet business goals and objectives.


Job Requirements
* A bachelor's degree in computer science or related technical field is preferred.
* Proven working from ‎2-‎3 years of relevant experience in enterprise technical support, IT support.
* Strong problem-solving skills.
* Certification in Microsoft or Cisco is advantageous.
* Basic network troubleshooting is a must.
* Excellent written and verbal communication skills.

ملخص الوظيفة

  • المُعلن : Hikma Pharmaceuticals PLC
  • تاريخ الإعلان : 13/02/2023
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : الجيزة
  • الراتب : -
  • الهاتف : -

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