IT Help Desk

Position Summary

• Shall be proficient in IP communications and packet analysis.


• Shall have detailed knowledge of Central Authentication, Authorization and Accounting via Terminal Access Controller Access Control System (TACACS+).


• Shall have detailed knowledge of layer ‎3 technologies, such as HSRP, EIGRP, and BGP.


• Shall have detailed knowledge of layer ‎2 technologies, such as Rapid Spanning-Tree.


• Shall have detailed knowledge of end-to-end Quality of Service (QoS) and multicast design and implementation.


• Shall have detailed knowledge of Generic Routing Encapsulation (GRE), Internet Protocol Security (IPSEC), and Dynamic Multipoint Virtual Private Network (DMVPN) deployments and configurations.


• Shall have detailed knowledge of access control lists and security practices.


• Shall have knowledge and familiarity with Cisco Internetwork Operating System (IOS)-based routers within the ASR ‎1000, ‎3900, ‎3800, and ‎2800 families; Cisco IOS based switches within the ‎6500, ‎4500, and ‎3750 families.


• Shall have network troubleshooting skills and knowledge of networks.


• Shall have technical documentation skills.


• Shall have communication and interpersonal skills.

Essential Duties and Responsibilities

Duties include, but not limited to:
* Manage and maintain the WAN/LAN.
* Provide support in the deployment and configuration of comprehensive routing and switching network.
* Monitor the network issues and outages in accordance to directives and guidelines escalating them based on severity.
* Troubleshoot, implement, and provide configuration of network hardware and Monitor and maintain network devices and troubleshoot and identify source problems/issues.
* Analyze functional problems and determine techniques/requirements feasible for expedited solutions.
* Apply best practices in compliance with DISA.
* Utilize network management tools (Solarwinds) to monitor, evaluate, and report health statistics of WAN/LAN.
* Diagnose, troubleshoot, and restore technical service and end-user software and hardware, problems, including repairing user desktops, laptops, printers, multi-function devices ("All-in- one"), desk phones, and wireless devices (Blackberry, cell phones, and mobile Wi-Fi devices, etc.); issues related to network access, network storage, email, and test and image desktops and laptops.
* Diagnose and troubleshoot Wi-Fi network and devices connected to Wi-Fi.
* Provide Windows systems administration support, including support for multiple Windows OS variants, virtualization technologies, troubleshooting, and resolving.
* Diagnosis, operation, administration, configuration and maintenance of the Remedy Trouble- Ticket system.
* Updating, maintaining, and validating known error.
* Accountability for administration of Remedy Action Request System.
* Development, publishing and maintenance of statistical, management and custom support information assurance by updating and maintaining content, classification, and protection of organization Web sites as well as Access.

Requirements

Knowledge and Skills
* Must have Security+ and Network+ certifications.
* Must have CCNP certification.
* Must be a U.S. citizen able to obtain and maintain a DoD security clearance.
Education
* The minimum level of education required is: High school diploma.
Desired Requirements
* ‎6 years experience in an operational military environment.
Other Qualifications
* Ability to deploy OCONUS for extended periods of time.

Special Note: The position is contingent upon candidate 's ability to meet
physical and medical requirements as needed by the position; including
compliance with all applicable federal, state, and local jurisdictional
requirements.

Government or customer site-specific requirements may include, but are not
limited to, proof of full COVID-‎19 vaccination status, except in circumstances
where a candidate is legally entitled to an accommodation.

Company Policy

MAG Aerospace (MAG) is an Equal Opportunity/Affirmative Action Employer and
is committed to Diversity and Inclusion. We encourage diverse candidates to
apply to our positions.
All qualified applicants will receive consideration for employment without
regard to race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, or veteran status.
Click below for the "EEO is The Law" and "Pay Transparency Nondiscrimination"
supplement posters.

https://www.dol.gov/agencies/ofccp/posters

MAG Aerospace (MAG) is committed to providing an online application process
that is accessible to all, including individuals with a disability, by
offering an alternative way to apply for job openings. This alternative method
is available for those who cannot otherwise complete the online application
due to a disability or need for accommodation.
MAG provides reasonable accommodation to applicants under the guidance of the
Americans with Disabilities Act (ADA), Section ‎503 of the Rehabilitation Act
of ‎1973, the Vietnam-Era Veterans ' Readjustment Assistance Act of ‎1974, and
certain state and/or local laws.

If you need assistance due to a disability, please contact the MAG Aerospace
Recruiting email:
[email protected] or call (‎703) ‎376-‎8993.