Job Role / Function
Information Technology
Years of Experience
0 - 1
Career Level
Entry Level
Gender
Unspecified
Expiry date
12 Jan 2023
Job Description
* Perform troubleshooting through diagnostic techniques.
* Determine the best solution based on the issue and details provided by customers.
* Direct unresolved issues to the next level of support personnel.
* Provide accurate information on IT products or services.
* Record events and problems and their resolution in logs.
* Follow-up and update customer status and information.
* Pass on any feedback or suggestions by customers to the appropriate internal team.
* Identify and suggest possible improvements on procedures.
* Installs and configures computer operating systems.
Job Requirements
* 0-1 years of experience.
* Computer Science / faculty of engineering / information system graduates.
* Good understanding of computer systems, mobile devices and other tech products.
* A+, CCNA, MCITP knowledge.
* Maximum age 30 years
* English level: Good.
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