Help Desk Officer

؜ - ؜الجيزة ؜ -

تفاصيل الوظيفة



  • RESPONSIBILITIES AND ACOUNTABILITIES




  • Setup PCs for new users, install software and peripherals.



  • Avail Core Banking products / components to bank users.

  • Avail Internet access as per policy.

  • Deploy and maintain security systems and their corresponding or associated software (Anti-Virus , Group policies)

  • Receive and record technical and/or application support calls from end users.

  • Ask questions to determine nature of problem.

  • Identifies, diagnoses, and resolves Level One problems for users of the mainframe, personal computer software and hardware, network, the Internet and new computer technology and communicates solutions to end-users

  • Preparing problem logs (Problem description, causes and process to solve).

  • When unable to resolve, escalate to second or third level in accordance with Help Desk escalation processes.

  • Walk user through problem-solving process.

  • Follow up with users to ensure issue has been resolved.

  • Run reports to determine malfunctions that continue to occur.
    Supporting a secure environment and capable of meeting security policies&
    procedures and known standards

ملخص الوظيفة

  • المُعلن : EGBank
  • تاريخ الإعلان : 06/07/2022
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : الجيزة
  • الراتب : -
  • الهاتف : -

وظائف أخرى مثل هذه الوظيفة

الجيزة
13/02/2023

**Duties & Responsibilities:** * Diagnoses and troubleshoots software and hardware problems and helps our customers install applications and programs. * Configures operating systems and using remote desktop connections to provide immediate support. * Installation and configuration for VPN …

الجيزة
01/10/2023

**Job Description** * Implement department strategy to achieve the IT station's goal * Perform tasks related to new IT system implementations on-site * Create and manage user accounts and access permissions. * Set up workstations for new employees (software/hardware) * Setup and manage…

الجيزة
14/12/2023

About NCR NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and othe…

البياضية
16/06/2022

Company Description If you are seeking a new job opportunity in an environment that empowers your personal and professional growth, and believe in the importance of mental health services, O7 Therapy is the place for you. Our team is built of deeply dynamic and diverse group of talented calibers…

الكويت
21/05/2022

## **Position Summary** * Shall be proficient in IP communications and packet analysis. * Shall have detailed knowledge of Central Authentication, Authorization and Accounting via Terminal Access Controller Access Control System (TACACS+). * Shall have detailed knowledge of layer 3 technologi…

القاهرة
19/10/2022

Job Description: * Provide HelpDesk support to achieve the agreed department goals. * Support users in usingcomputer equipment by providing necessary trainingand advice. * Set up new useraccounts and required programs. * Maintain a log of any software or hardware problems detected. * Answ…

القاهرة
13/11/2022

Job Role / Function **Information Technology** Years of Experience **0 - 1** Career Level **Entry Level** Gender **Unspecified** Expiry date **12 Jan 2023** Job Description * Perform troubleshooting through diagnostic techniques. * Determine the best solution based on the issue and details prov…

البياضية
30/08/2022

### **Job Information** Industry IT Services Work Experience 1-3 years City maadi State/Province AI Qahirah Country Egypt Zip/Postal Code 11311 ### **Job Description** * University degree in Software/Computer Engineering, Computer Sciences, or related field or previous experience in a technical s…

الكويت
31/07/2022

## **Position Summary** MAG Aerospace has an exciting OCONUS opportunity for qualified candidates to work at Camp Arifjan Kuwait. MAG employees a world class team of IT professionals providing IT support services through critical communication necessary for combatant commanders to meet national def…

new القاهرة
02/09/2022

### **Job Information** Industry IT Services Work Experience 1-3 years City New Cairo State/Province AI Qahirah Country Egypt Zip/Postal Code 11311 ### **Job Description** * Diagnose and resolve technical issues related to laptops, computers, and mobile phones (Windows, MAC & iPhone) * Settin…

Language: English