retail customer service executive- hurghada

• Deal with all walk-in customers' needs promptly.


• Serve Walk-in customers and provide full information and advice.


• Manage and meet customer expectations.


• Sustain high customer satisfactory service level.


• Provide excellent customer service for cash clients as per Aramex CS standards.


• Sell cash shipments.


• Attending to cash customers and fulfill their requirements, solve their problems, follow up their cases and update them.


• To contact four cash customers per day (leakage or none-active customers).


• Promote Aramex campaigns for customers.


• Always ensure outlet customer satisfaction.


• Handle relevant GCS cases, follow up and close all requests.


• Handle SRN for outbound team.


• Handle all passports cases by cash team and other teams.


• Handle all cash customers requesting various Aramex products.


• Process and prepare cash shipments for shipping.


• Handle all outstanding reports and close the related cases on daily basis.


• Close pending cases on a timely manner.


• Pass the outlet customer service audits.


• Adhere to company HSSE, compliance and sustainability corporate policies.


• Ensure timely resolution of customer complains to retain customers.


• Ensure using the up-to-date cash rates.


• 
  

  Contribute to meeting the annual/quarterly cash targets

  
  


• 
  

  Bachelor's Degree Holder (Business Administration, Supply Chain or Equivalent).

  
  


• Excellent English Language with strong communication skills.


• Customer oriented with excellent Problem-Solving Skills.


• ‎0-‎1 year of experience in Customer Service role or similar roles.

Aramex has rapidly grown into a global brand, recognized for its customized
services and innovative products. Listed on the Dubai Financial Market (DFM)
and based in the UAE, Aramex is centrally located at the crossroads between
East and West, which allows us to provide customized logistics solutions
anywhere in the world effectively and reach more businesses and consumers
regionally and globally. We are committed to continually enhancing our
operations across the region while pursuing opportunities for business growth
in emerging markets abroad. This approach is core to the sustainable
development of our business and commitment to facilitating wider, global trade
in an ever-changing world. What We Do : We have successfully introduced market
leading express delivery and logistics services to the Middle East and other
emerging economies. As a leading global provider of comprehensive logistics
and transportation solutions, our breadth of services include express
courierdelivery, freight forwarding, logistics, supply chain management,
e-commerce and record management services.