Job Role / Function
Customer Service
Vacancies
1
Years of Experience
0 - 1
Career Level
Entry Level
Degree
Bachelor
Nationality
Egypt
Gender
Unspecified
Employment Type
Full time
Expiry date
12 Mar 2023
Job Description
* Attend to all walk in customers’ needs promptly
* Serve Walk-in customers and provide full information and advice.
* Manage and meet customer expectations
* Sustain high customer satisfactory service level
* Provide excellent customer service for cash clients as per Aramex CS standards
* Sell cash shipments.
* Attending to cash customers and fulfill their requirements, solve their problems, follow up their cases and update them.
* To contact four cash customers per day (leakage or none-active customers).
* Promote Aramex campaigns for customers
* Ensure outlet customer satisfaction at all times
* Handle relevant GCS cases, follow up and close all requests.
* Handle SRN for outbound team.
* Handle all passports cases by cash team and other teams.
* Handle all cash customers requesting various Aramex products
* Process and prepare cash shipments for shipping
* Handle all outstanding reports and close the related cases on daily basis.
* Close pending cases on a timely manner.
* Pass the outlet customer service audits.
* Adhere to company HSSE, compliance and sustainability corporate policies.
* Ensure timely resolution of customer complains to retain customers
* Ensure using the up to date cash rates.
* Contribute to meeting the annual/quarterly cash targets.
* Rotation shifts (Weekly Schedule) and there is a Uniform.
Job Role / Function **Customer Service** Years of Experience **0 - 1** Career Level **Entry Level** Gender **Unspecified** Expiry date **30 Nov 2022** Job Description * Attend to all walk in customers' needs promptly * Serve Walk-in customers and provide full information and advice. * Manage …
* Deal with all walk-in customers' needs promptly. * Serve Walk-in customers and provide full information and advice. * Manage and meet customer expectations. * Sustain high customer satisfactory service level. * Provide excellent customer service for cash clients as per Aramex CS stand…
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