Retail Sales & Customer Service

Established in the 1930s as a trading business, Al-Futtaim Group today is one
of the most diversified and progressive, privately held regional businesses
headquartered in Dubai, United Arab Emirates. Structured into five operating
divisions; automotive, financial services, real estate, retail and healthcare;
employing more than ‎35,000 employees across more than ‎20 countries in the
Middle East, Asia and Africa, Al-Futtaim Group partners with over ‎200 of the
world's most admired and innovative brands. Al-Futtaim Group's
entrepreneurship and relentless customer focus enables the organization to
continue to grow and expand; responding to the changing needs of our customers
within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity;
Al-Futtaim Group continues to enrich the lives and aspirations of our
customers each and every day

Location : Fujairah

Overview of the role
Optimise the IKEA shopping experience in your shop to secure satisfied
customers and increase sales.
Maximise sales in your area of responsibility using knowledge of your
particular product range, your topsellers,‎3 Aces and ‎1 King and the local
market and customers. You use IKEA tools and the experience and expertise of
your colleagues. You support the efficient working of the IKEA mechanical
sales system to ensure the continued success of the IKEA Concept.
You contribute to fulfilling the four tasks of the IKEA store:
* Act as a highly efficient, and staffed sales mechanism
* Show home furnishing solutions full of inspiring home furnishing ideas
* Serve as a well-qualified home furnishing specialist
* Provide a day out for the whole family.

What you will do
* You actively approach customers who you see require additional help. You identify their needs by asking the right questions and advise them on the best solutions for their homes in order to exceed their expectations.
* You understand how to use the different IKEA sales and communication channels and know-how for the different customers you meet.
* You keep your area of responsibility clean, tidy, priced and fully stocked, and ensure that the IKEA basic merchandising standards are in place at all times to give customers a positive shopping experience.
* You convey passion about IKEA products and actively learn about their features and benefits, and you share this knowledge with customers and colleagues.
* You understand the store and department action plans. You take responsibility for your department goals and know how you contribute.
* You actively offer all the services available in the IKEA store to help customers make informed choices, which results in a better shopping experience for them.
* You lead and/or support the implementation of planned commercial activities involving your department throughout the store.
* You ensure you maximise sales whilst maintaining profitability by knowing and actively steering towards the topselling and prioritised products (e.g. overstock/overtag).
* You demonstrate the ability to analyse and adjust sales space capacities based on system parameters (sales location management) to secure high stock availability.

Required skills to be successful
* The right attitude and behaviour to sell actively and help customers to buy.
* Understanding of customer behaviour.
* Understanding and active use of the Selling the IKEA way manual.
* Knowledge of the IKEA product range, including service products.
* Basic range presentation know-how.
* Sales steering.
* Sales location management/sales space capacity.
* Computer literacy.

What equips you for the role
* Business-minded and result-driven with a customer focus.
* Experience of working in a customer- and commercial-oriented business.
* Confident in approaching and talking to people in a proactive manner.
* Interest in people's everyday life at home and home furnishing.
* Enthusiastic and able to work with others in a team.
* Open to change/highly flexibility.
* Ability to take personal initiatives.
* Excellent attention to detail.
* Ability to prioritise and organise your own work to make efficient use of the time available.

About Al-Futtaim Retail
Al-Futtaim Retail has established itself as one of the leaders in Retail
across the Middle East, Africa & Asia over the past ‎30 years. We have
developed partnerships with some of the biggest and most respected Brands in
the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex
Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of
the largest Global partners of Marks and Spencer's in both regions with over
‎75 stores offering both fashion & food options.

Most recently we have been responsible for bringing brands to the Middle East
for the first time with the exciting launches of Watsons and B&Q and we aim to
continue to be agile and adaptive to our markets with new launches and further
development. For this to be possible we aim to recruit the best talent from
all backgrounds who will continue to challenge and develop our diverse
workforce which includes over ‎100 nationalities across ‎12 countries. Join us
today and make a difference…