Account Manager - NFV (Non Food Verticals)

When you think of food delivery in the MENA region, we'd be pretty surprised
if talabat didn't pop into your mind first! Since delivering our first order
in Kuwait in ‎2004, we've grown quite a lot over the past ‎17 years.
Today, we deliver hundreds of millions of food orders, grocery items and other
products per year, to our customers in nine countries throughout the region
with more than ‎3,000+ employees! Our food delivery business works with over
‎27,000 brands and almost ‎50,000 branches, while our q-commerce concept,
talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan,
Kuwait, Oman Qatar, and the UAE in ‎30 minutes or less!
Our philosophy is to make sure we do what is right for our ecosystem - our
customers, our partners, our people, our riders, and the communities in which
we operate. Our #techforgood program allows our customers a safe and
convenient way to contribute to important causes in their community through
donating to local and international charities directly on talabat with a focus
on food insecurity in the region. Since its inception in ‎2020, we have
facilitated the donation of well over ‎1 million meals to those in need, as
well as donated over $‎1.5 million to charity with the help of our partners and
customers. talabat is part of Delivery Hero, the global leader in online food
delivery and q-commerce.
Role Summery:
Responsible for developing the business through our new verticals "Grocery
stores - Pet Stores - Pharmacies - Etc" and maintain a long-term relationship.
Provide and implement plans for partner's GMV and order growth on the Talabat
platform, handle operation issues as well as other special account management
ad hoc projects as per standards set
What's on your plate:
* Conduct business reviews with accounts and identify business opportunities and business relationships which result in the achievement of increased revenue, profitability and market share.
* Maintain continuous business relationship with clients/ Vendors.
* Provide excellent service and support in order to build strong relationship and resolve operational issues between clients/ Vendor and company.
* Make sure that the menus of the clients are always up to date.
* Maintain Out Of Stock rate with modifications.
* Optimize the Vendor content (MOA, Delivery time).
* Commission rate renegotiation: - Building new commercial relationships by renewing the existing contacts by renegotiating the offer.
* Advertisement sales: -Acquiring and maintaining pictures from brand menus, branding Talabat stickers at Vendors, banners and newsletter.
* Generating food coupons, promotions and vouchers from existing Vendors.
* Convince clients / Vendors for brand promotion of Talabat pictures.
* Transmission method optimization: -Convincing clients / Vendors to implement track order feature and changing the transmission methods.
* Increase TGO share
* Convince the Vendor to go for digitalization (Backlinks, Splash pages, White-label, Facebook button).
* Coordinate with the Vendor, if Vendor is live or active on the Talabat website, checking and resolve the reason, such as shutting down or stopped delivery.
* Maintain accurate records of all sales and prospecting activities including:
* Closed sales
* Follow-up activities
* Sales expense report
* Increased sales report after placing promotion, voucher and coupons
* Vendor analysis sheet
* Account management report
What we Ordered:
* Bachelor's degree in any discipline.
* From ‎3 to ‎5 years of experience holding the same title or relevant
* Able to analyze data and sales statistics and curate a solution
* Excellent Communication & Negotiation skills.
* Customer Oriented.
* Adaptability & Flexibility.
* Excellent command of spoken & Written English and Arabic