Account Manager

When you think of food delivery in the MENA region, we'd be pretty surprised
if talabat didn't pop into your mind first! Since delivering our first order
in Kuwait in ‎2004, we've grown quite a lot over the past ‎17 years.
Today, we deliver hundreds of millions of food orders, grocery items and other
products per year, to our customers in nine countries throughout the region
with more than ‎3,000+ employees! Our food delivery business works with over
‎27,000 brands and almost ‎50,000 branches, while our q-commerce concept,
talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan,
Kuwait, Oman Qatar, and the UAE in ‎30 minutes or less!
Our philosophy is to make sure we do what is right for our ecosystem - our
customers, our partners, our people, our riders, and the communities in which
we operate. Our #techforgood program allows our customers a safe and
convenient way to contribute to important causes in their community through
donating to local and international charities directly on talabat with a focus
on food insecurity in the region. Since its inception in ‎2020, we have
facilitated the donation of well over ‎1 million meals to those in need, as
well as donated over $‎1.5 million to charity with the help of our partners and
customers. talabat is part of Delivery Hero, the global leader in online food
delivery and q-commerce.
Role Summary
Our account managers are responsible for developing the business through
restaurant partnership and maintaining a long-term relationship. They would
handle profitability, growth, advertisement sales, operations, menu quality,
promotions, negotiations of various existing and new services provided by
talabat as well as other special account management ad hoc projects as per
standards set. All this will be managed through data driven insights, industry
knowledge, in-house research and development to ensure the growth of our
partners.
What's On Your Plate?
* Conduct business reviews with accounts and identify business opportunities and business relationships which result in the achievement of increased revenue, profitability and market share
* Own full performance of your portfolio, from sales performance, to in-store operations, to marketing and growth strategies, and providing every-day support
* Assist in the resolution of operational issues and development of robust plan by collaborating with various internal departments
* Ensure menu quality index, price parity, vendor funded deals, and drive affordability
* Optimize the restaurant content (minimum order amount, Delivery time)
* Building new commercial relationships by renewing the existing contacts through offer renegotiating, preferred partnerships, and upselling to new profitability levers
* Upselling new services to our existing restaurants such as logistics as a service, tPro, and various loyalty programs
* Automate and digitalize vendor experience by pushing for vendor portal adoption, self service, and self booking through talabat vendor dashboard
* Cultivate unique solutions through data and analytical tools
* Maintain accurate records of all sales and prospecting activities including:
* Revenue generated
* Revenue lost
* Ad revenue performance
* Monthly performance reviews
* Affordability
* Vendor portal adoption
* Self service and bookings

What Did We Order?
* Bachelor's Degree within Business Administration or any other related field
* Minimum of ‎3+ years' experience within Sales
* Negotiation Skills
* Ability to meet deadlines and be flexible in working
* Fluent in both languages Arabic and English
* Communication skills (Written and Verbal)
* Data analytics and visualization
* Excel Skills