Online Account Manager

When you think of food delivery in the MENA region, we'd be pretty surprised
if talabat didn't pop into your mind first! Since delivering our first order
in Kuwait in ‎2004, we've grown quite a lot over the past ‎17 years.
Today, we deliver hundreds of millions of food orders, grocery items and other
products per year, to our customers in nine countries throughout the region
with more than ‎3,000+ employees! Our food delivery business works with over
‎27,000 brands and almost ‎50,000 branches, while our q-commerce concept,
talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan,
Kuwait, Oman Qatar, and the UAE in ‎30 minutes or less!
Our philosophy is to make sure we do what is right for our ecosystem - our
customers, our partners, our people, our riders, and the communities in which
we operate. Our #techforgood program allows our customers a safe and
convenient way to contribute to important causes in their community through
donating to local and international charities directly on talabat with a focus
on food insecurity in the region. Since its inception in ‎2020, we have
facilitated the donation of well over ‎1 million meals to those in need, as
well as donated over $‎1.5 million to charity with the help of our partners and
customers. talabat is part of Delivery Hero, the global leader in online food
delivery and q-commerce.
Role Summary
Responsible for developing the business through partner restaurants via phone
calls and maintaining long term relationships by regular calls and mails.
Manage existing accounts and handle menu photos, promotions, advertisement
sales, renegotiation and transmission methods optimization as well as other
special account management ad hoc projects as per standards set.
What's On Your Plate?
* Conduct business reviews with accounts and identify business opportunities and business relationships which result in the achievement of increased revenue, profitability and market share.
* Maintain continuous business relationships with clients/ restaurants via regular phone call and mails.
* Provide excellent service and support by regular calling in order to build strong relationships and resolve operational issues between clients/ restaurants and companies.
* Make sure that the menus of the clients are up to date at all times.
* Optimize the restaurant content (MOA, delivery time).
* Commission rate renegotiation: Building new commercial relationships by renewing the existing contacts by renegotiating the offer.
* Advertisement sales: Acquiring and maintaining pictures from brand menus, branding Talabat stickers at restaurants, banners and newsletter.
* Generate food coupons, promotions and vouchers from existing restaurants.
* Convince clients / restaurants for brand promotion of Talabat pictures.
* Transmission method optimization: Convincing client / restaurant to implement track order feature and changing the transmission method to WLA.
* Convince the restaurant to go for digitalization (Backlinks, Splash pages, White-label, Facebook button).
* Encourage restaurants to subscribe for the online payment gateway.
* Coordinate with the restaurant, if the restaurant is live or active on the Talabat, checking and resolving the reason, such as shutdown or stopped delivery.
* Communicate with Management by providing regular CRM updates via SalesForce.com, Contact reports, activity reports, ‎30 days plan, and attending/contributing to Sales and Marketing team conference calls and updates.
* Maintain accurate records of all sales and prospecting activities including:
* Closed sales
* Follow-up activities
* Sales expense report
* Increased sales report after placing promotion, voucher and coupons
* Restaurant analysis sheet
* Account management report

What Did We Order?
* Bachelor's Degree within Business Administration or any other related field
* Minimum of ‎3+ years' experience within Sales
* Negotiation Skills
* Ability to meet deadlines and be flexible in working
* Fluent in both languages Arabic and English
* Communication skills (Written and Verbal)
* Excel Skills