Franchise Hotel - Reservations Manager (Pre-opening)

This job posting is for a position at a Hotel owned and operated by an
independent franchisee, not by IHG or its affiliates. IHG has no involvement
in the hiring or day-to-day employment policies or practices of franchisees.
By clicking the apply button, you will be applying for a position with an
independently owned and operated franchise hotel, not with IHG or its
affiliates, and IHG will not be your employer.

About Us
Vignette Collection is a diverse group of luxury hotels with a fresh focus,
offering guests a more authentic and thoughtful way to travel.

We've created a collection brand that gives guests and colleagues an inspiring
new choice. One that puts people at the heart of everything we do, to reframe
luxury hospitality for the better.

Our hotels are unique in their own right, with their own distinct outlook and
story to tell.

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Your day to day**

As a Reservations Manager, your responsibilities will include managing the
day-to-day activities of the department, ensuring the hotel is actively
securing the best possible yields through following effective rate management
practices.

• Ensure that all correspondence and reservations are recorded and entered into Opera accurately and promptly and that all reservations are made in line with current rates in order to achieve optimum average rate and yield.

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• Ensure Inventory is effectively managed through Opera.

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• To actively participate in Yield and Revenue management meetings offering operational systems information.

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• Ensure that all reservations are made in line with current rates in order to achieve optimum average rate and yield.

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• Monitor and ensure that all reservations team correspondence and guest contact is handled in a professional manner within ‎24 hour turnaround time.

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• Ensure that policies and procedures governing the reservations department are adhered to.

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• Oversee the effective and accurate operation of all group and individual reservations.

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• Review the daily reports to ensure reservations are accurate and complete with any necessary follow up.

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• Ensure all reservations have an acceptable method of payment, deposits are charged where appropriate, and that this is noted in the booking.

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• Ensure all rate loading requests are actioned in Opera and the rates database within ‎24 hour turnaround.

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• Communicate new and current rates and any inclusions they may have to the Reservations team, and ensure rates database is kept up to date and accurate.

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• Ensure that guest history is accurately maintained and utilized.

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• Ensure VIP guests are marked in the system and that any guest special requests are marked and followed through.

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• Ensure group bookings are entered correctly and follow up on quotations/contracts, deposit payments, routing instructions, and all information is passed on to relevant departments. For example, F &B in the event of meal requirements.

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• Manage wholesale/Inbound contracts and allotments.

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• Maintain the reservations roster ensuring high/low periods are appropriately staffed in line with demand and payroll objectives, and annual leave is a appropriately allocated and utilized.

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• Oversee/conduct the training of new reservations agents, and conduct performance reviews as required.

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• Attend and participate in training, meetings and briefings as required.

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• Develop rapport with regular clients and booking agents.
  
  
  Guest Experience

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• Provides the highest quality of service to the customer at all times.


• Able to support hotels service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer's experience.

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• Collaborate with other departments, such as ales, marketing and product development, to support revenue.

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• Monitor market trends, competitor activities, and customer preferences to identify sales opportunities.

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• Stay updated on industry trends, customer needs, and market dynamics to drive sales growth.

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  Responsible Business


• Raise the awareness and reputation of the hotel and the brand locally


• Ensure guest safety is a priority with minimal interruptions or problems


• Offer advice to clients to reduce waste, save energy and have a minimal impact to the environment


• Other ad-hoc duties - unexpected moments when we have to pull together to get a task done

What we need from you

• At least ‎2 years experience in a similar role in a five-star hotel.

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• Bachelor's Degree in Hotel Management, Tourism or Economic Studies

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• Highly computer literate with a high-level command Excel or other data analysis and billing tools

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• Knowledgeable of hotel technology: PMS, Channel Manager, GDS, CRS, Extranets

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• Excellent organizational, time management, and communication skills along with being quality-oriented with a focus on details, high-performance standards, ability to multi-task & meet deadlines, and technical proficiency.
  
  What we offer

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  We give our people everything they need to succeed. From a competitive
  salary that rewards all your hard work to a wide range of benefits designed to
  help you live your best work life.
  We welcome everyone and create inclusive teams where we celebrate difference
  and encourage colleagues to bring their whole selves to work. We are an equal
  opportunity employer and offer opportunities to applicants and employees
  without regard to race, color, religion, sex, sexual orientation, gender
  identity, national origin, protected veteran status, or disability. We promote
  a culture of trust, support, and acceptance. Always welcoming different
  backgrounds, experiences, and perspectives.
  So, join us and you'll become part of our hotel family.
  Don't quite meet every single requirement, but still believe you'd be a
  great fit for the job? We'll never know unless you hit the 'Apply' button.
  Start your journey with us today and let's #GoFurtherTogether.