Hiring a Customer service supervisor for Dubai.
Key Responsibilities:
* Create effective customer service procedures, policies, and standards.
* Supervise day-to-day operations in the customer service department.
* Respond to customer service issues on time.
Develop customer satisfaction goals and coordinate with the team to meet them
on a steady basis.
* Implement an effective customer loyalty program.
* Hire and train new customer service agents.
Assess service statistics and prepare detailed reports on your findings.
* Manage the approved budget of the customer service department.
* Maintain accurate records and document all customer service activities and discussions.
Key Requirements:
* Bachelor's degree holder.
* Four to five years of proven experience as Customer service department.
* Excellent leadership and interpersonal skills.
* Proficiency in Microsoft Office and customer service software.
Reporting to : Customer Service Manager Customer Service Supervisor is responsible for handling the most important client accounts in a company. These accounts make up the highest percentage of company income, and the customer service supervisor must build and maintain a strong relationship with th…
Job Purpose: Oversee customer facing operations and deployment of resources at the import and export counter and express counter to ensure that the department?s objectives are fulfilled, whilst meeting the requirements of customers in line with our `delivered as promised? strategy. **Job Outli…
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 72,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, per…
### **Description** Hiring a Customer Service Supervisor for Abu Dhabi. Key Responsibilities: * Supervise day-to-day operations in the customer service department. * Create effective customer service procedures, policies, and standards. * Respond to customer service issues on time. * Develo…
### **Description** Hiring a Customer Service Supervisor for Abu Dhabi. Key Responsibilities: * Manage and coordinate customer support teams. * Improve customer service procedures, policies, and standards and set clear and actionable goals for support teams. * Improve employee recruitment and…
### **Description** Hiring a Customer Service Supervisor for Abu Dhabi. Key Responsibilities: * Manage and coordinate customer support teams. * Improve employee recruitment and appraisals to recruit better staff. * Improve customer service procedures, policies, and standards and set clear and…
### **Description** Hiring a Customer service supervisor for Abu Dhabi. Key Responsibilities: * Manage the customer service team, ensuring internal and external meetings, colleague engagement, development, and performance management. * Maintain a track of customer issues, resolutions and lesson…
## **Introduction** This client is a low voltage switchgear manufacturing & electrical trading company in kuwait. The company has products ranging from LV switchgear, circruit protection, control & automation, wiring accessories, lighting and other electrical products for domestic, commercial & ind…
The Role Main Purpose is to assist the CSM and GSM to manage the customer service teams and contractors to deliver the daily plan that contributes to meeting annual targets for the following KPIs: - Passenger Satisfaction - Complaints per 100,000 boarding - Satisfaction with the Ticket Office - P…
#### **Job Description** * Ensure that the Customer Service staff (Officers & Receptionists) deliver an excellent customer service in line with available communication frameworks, flowcharts, and checklists. * Provide guidance and assistance to the front office staff and ensure they understand …