The Role
Main Purpose is to assist the CSM and GSM to manage the customer service teams
and contractors to deliver the daily plan that contributes to meeting annual
targets for the following KPIs: - Passenger Satisfaction - Complaints per
100,000 boarding - Satisfaction with the Ticket Office - Permanent passenger
information at stations - Revenue security
Requirements
Qualifications: - BSc degree Knowledge and Skills: - Preferred - track
record of delivering outstanding levels of customer service. - Ability to
identify opportunities to drive continuous improvement initiatives to resolve
issues Experience - 2 years experience in any quality service provider such as
airline, hotel, retail, or rail service provider; - Preferred - previous
experience of the implementation of safety processes and procedures such as
fire safety arrangements and accident investigations.
About the company
We operate and maintain urban and intercity transportation systems in 12
countries, on four continents, carrying more than 1.5 billion annual
passengers on our networks. Our parent company, RATP, is the transportation
operator for Paris and the surrounding region. It ensures 12 million trips a
day on one of the world's densest and most multi-modal transportation network.
As the world's fifth-largest transportation company, RATP Group runs and
maintains tens of thousands of kilometers of subway, bus, tram, and urban or
intercity rail lines around the globe. Every day we innovate for smarter, more
sustainable cities by designing, operating and maintaining networks for the
well-being of our passengers. Our key words: passion and determination.
### **Description** Hiring a Customer Service Supervisor for Abu Dhabi. Key Responsibilities: * Supervise day-to-day operations in the customer service department. * Create effective customer service procedures, policies, and standards. * Respond to customer service issues on time. * Develo…
### **Description** Hiring a Customer Service Supervisor for Abu Dhabi. Key Responsibilities: * Manage and coordinate customer support teams. * Improve customer service procedures, policies, and standards and set clear and actionable goals for support teams. * Improve employee recruitment and…
Reporting to : Customer Service Manager Customer Service Supervisor is responsible for handling the most important client accounts in a company. These accounts make up the highest percentage of company income, and the customer service supervisor must build and maintain a strong relationship with th…
### **Description** Hiring a Customer Service Supervisor for Abu Dhabi. Key Responsibilities: * Manage and coordinate customer support teams. * Improve employee recruitment and appraisals to recruit better staff. * Improve customer service procedures, policies, and standards and set clear and…
### **Description** Hiring a Customer service supervisor for Abu Dhabi. Key Responsibilities: * Manage the customer service team, ensuring internal and external meetings, colleague engagement, development, and performance management. * Maintain a track of customer issues, resolutions and lesson…
## **Introduction** This client is a low voltage switchgear manufacturing & electrical trading company in kuwait. The company has products ranging from LV switchgear, circruit protection, control & automation, wiring accessories, lighting and other electrical products for domestic, commercial & ind…
#### **Job Description** * Ensure that the Customer Service staff (Officers & Receptionists) deliver an excellent customer service in line with available communication frameworks, flowcharts, and checklists. * Provide guidance and assistance to the front office staff and ensure they understand …
#### **We are looking for a Customer Support Supervisor for one of our clients** **** **Qualifications:** **** **Excellent communication skills both verbal and written** **2 to 3 years supervisory experience in call center or direct selling industry** **Strong leadership skills** ****…
Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we …
Date: Jan 14, 2023 Company: Wizz Air Abu Dhabi LLC Location: Abu Dhabi, AE, P.O. Box 1 **WELCOME TO THE WORLD OF OPPORTUNITY!** We are committed to making sure that **everyone, everywhere can benefit from travelling at the lowest prices** , while keeping the social, economic and environmental imp…