Soft Services Supervisor

The purpose of this position is t o develop, coordinate and manage the
delivery of cleaning services (including service provider subcontractor
performance) in line with the contract deliverables and delivery schedules.
This includes the achievement of contractual and internal targets for quality,
safety, operations, service reliability and achievement of customer service
standards.
MAIN RESPONSIBILITIES
Ensure the delivery of essential site services demonstrating excellent service
at all times. Monitor third party service provider staff levels as per Keolis-
MHI’s contractual requirements. Ensure that all areas are adequately services
to assure compliance with applicable Service Level Agreements (SLAs). Conduct
self and joint audits with Service provider representatives, to an agreed
timetable and take appropriate action wherever a shortfall in standards is
identified. Assist in delivering a service which adheres international best
practice (e.g. USGB LEED, JCI Accreditation, etc.) and UAE environmental
regulations. Ensure specialist sub-contractors are compliant with Keolis-MHI’s
Code of Conduct, and are Providing efficient service in line with SLAs. Ensure
that all subcontractors comply with relevant policies and procedures. Ensure
all record keeping and documentation is completed in a systematic and timely
manner. Ensure that all staff complete their tasks to the standards determined
in work schedules and to escalate any on-going issues to the Soft Services
Manager where necessary. Conduct regular Health & Safety inspections and take
corrective action where issues have been raised. Ensure that Health & Safety
standards are maintained in the department and ensure effective implementation
of Health & Safety Policies and Procedures. Conduct risk assessments as
required in line with company procedure with the support of line manager where
necessary. Develop safe work instructions where necessary. In the absence of
the line manager, must communicate with the client as maybe required.
Undertake any other duties as may be agreed between the line manager and the
service providers. Ensure that all staff has access to the appropriate
resources and equipment to carry out their role. Provide flexible cover for
the Soft Services Manager when required.

KEY SKILLS Able to foster good relations with colleagues and other departments
and be a good team player. Flexibility, excellent attention to detail and
ability to identify key issues. Able to work under stringent deadlines and
high pressure environment to meet deadlines. IT skills with full working
knowledge of MS Office programs. Excellent communication, customer service,
leadership and organisational skills. Clear communication in English, both
verbal and written. Computer literacy – Knowledge and use of MS Office
Systems, particularly Excel. Superior customer service skills, Strong
interpersonal skills. Issue resolution abilities and d ecision making
abilities. Excellent understanding of cleaning processes and monitoring of
these processes and a daptable to change. Continuous improvement mentality.
Ability to work in a team as well as independently. Flexibility to work on a
shift basis ‎5 from ‎7 days a week with other team members to ensure a
continuous service ‎24/‎7.

EXPERIANCE ‎3 years minimum experience in a similar role. ‎5 years minimum
experience within a soft services department in a facilities management
environment

EDUCATIONAL QUALIFCATION High School Diploma. Preferably with BICSc (British
Institute of Cleaning Science) or equivalent.