Soft Services Manager

Job Requirements:*
* B.Sc. in FM/Engineering or equal and approved
* Minimum ‎5 years working experience in Facility Management Industry
* Strong leadership skills
* Budget Management
* Good understanding of CMMS.
* Experience of output/performance-based contracts, SLA and KPI regimes
* Interpersonal, initiative, analytical thinking, decision-making and leadership abilities.
* Perfect command of spoken and written English
* Good knowledge of quality standards like ISO ‎9001, ISO ‎14001 and OHSAS ‎18001
Duties and Responsibilities:
* Coordinates with relevant Sections for timely and efficient service maintenance of all assigned building systems
* Coordinates closely with Client / Help Desk personnel to identify soft service's needs & actions as appropriate
* Provides documentation/coordination support for the procurement, deployment & mobilization of additional works
* Acts as Custodian for all equipment, tools, stock etc as per company safety standards
* Coordinates with subordinate operators and staff on call-out attendance and work allocation
* Interfaces effectively on a day to day basis with all accredited suppliers & contractors to supervise, evaluate & report to client on project works related to the new installation works as required
* Arranges for the deployment of staff to promptly attend to urgent complaints as per work orders & phone requests
* Supports staff in day-to-day tasks as required
* Maintains a contingency plan for providing suitable replacement of staff at the time of absence
* Arranges for the deployment of technicians to promptly attend to urgent complaints as per work orders & phone requests.
* Keeps abreast of new developments or demonstrates keenness in learning about the assigned field of specialization.
* To deliver high quality, prompt and courteous Facilities Management services in support of customers' business needs in a safe working environment
* To liaise with the Client's representative regarding all matters outside of agreed delegated levels of authority
* To provide training, management and guidance to directly employed staff in accordance with contract and works within the guidelines of the client's and company's
* Support the implementation of Environmental Health and Safety (EHS) related activities and programs
* To meet KPI requirements set by management from time to time.
* Performs any other related duties as required.
*ACCOUNTABILITIES:
* Guide and upgrade staff technical and management competency
* Assist in the preparation of site standard operating procedures (SOPs)
* Generate, collate and submission of monthly reports
* Review work request, approval and issuing work order, ensure work on time schedule
* Training and development of staff
* Provide effective technical advice and solution to client
* Introduce continued improvement and optimization operation of Facility systems
* Perform emergency support duty, if required
* To assist in the Planning, coordinating and controlling all operational activities in accordance with pre-arranged operating plan and programs.
* Assist in the Operational execution according to the Contract Documents