About JLL –
We’re JLL—a leading professional services and investment management firm
specializing in real estate. We have operations in over ‎80 countries and a
workforce of over ‎91,000 individuals around the world who help real estate
owners, occupiers and investors achieve their business ambitions. As a global
Fortune ‎500 company, we also have an inherent responsibility to drive
sustainability and corporate social responsibility. That’s why we’re committed
to our purpose to shape the future of real estate for a better world. We’re
using the most advanced technology to create rewarding opportunities, amazing
spaces and sustainable real estate solutions for our clients, our people and
our communities.
Our core values of teamwork, ethics and excellence are also fundamental to
everything we do and we’re honored to be recognized with awards for our
success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued
and empowered to achieve our full potential is important to who we are today
and where we’re headed in the future. And we know that unique backgrounds,
experiences and perspectives help us think bigger, spark innovation and
succeed together.
If this job description resonates with you, we encourage you to apply even if
you don’t meet all of the requirements below. We’re interested in getting to
know you and what you bring to the table!
Facilities Management
Ensure client satisfaction with clients at all levels in the organization;
demonstrate leadership, responsiveness and creativity.
Ownership of KPI’s & metrics manage performance and governance process for
daily management operations. Including development and administration of data
gathering, vendor audit performance tracking, establishing action plans and
immediate execution, present into monthly Governance results and strategy for
flawless vendor execution.
Soft Services are provided by managing contractors and suppliers per scope of
work.
Ensure recurrent services vendor execute per contracts.
Supervisory role involves contract performance management, people’s
management, decision-making, root cause analysis, inspections and audit
readiness, communication, management of planning/scheduling and assignment,
drive overall improvement of productivity.
Meet with all standard operating procedures, codes and regulations.
Ensure areas and processes are in optimum conditions for audit readiness and
compliance.
Execute daily building inspections, and monthly job-walks with vendors to
ensure contracted scope is met.
Must be available ‎24/‎7 to respond to building emergencies or to respond to
work being performed by contractors after hours.
Perform additional job duties as requested.

People Management
Ensure Safety First is executed at workplace and culture.
Develop a culture of continuous improvement. Lead investigations.
Provide coaching, leadership, guidance to employees.
Work together, lead by example, be a team player and collaborate with
facilities managers, supervisors, and co-workers. Meet with all HR Employee
Performance management steps including performance review and change
management.

Value and Innovation
Oversee the development and management of cost expense for all labor, supplies
and contracted services to meet or exceed budgeted targets.
Work in cooperation with Finance and the field to ensure that financial
transactions are processed in an orderly and timely fashion-goal to ensure
invoice amounts are correct and paid on time.
Deliver via implementing procurement plan and improved efficiency.
Work closely with the client to develop and implement innovative programs,
processes and producers that reduce short and long team operating cost
efficiencies and increased productivity
Skills
Expert knowledge in all aspects of soft services and vendor management.
Business acumen including financial planning and analysis must be able to
manage within budget and time constraints.
Competencies
Works well with others and can build key relationships with cross-functional
teams.
Excellent communication skills, both written and verbal, as well as
interpersonal skills.
Time-management skills and the ability to work under pressure to ensure the
efficient running of an event.
Able to see things from the client’s standpoint, listen and observe to
anticipate client’s needs.
Good understanding and working knowledge of office software.
Experience
‎5 to ‎7 years of experience in all aspects of soft services and vendor
management in 5star hotels or commercial buildings.
Qualifications
Qualification/certification in hospitality or relevant discipline.
Business level English and Arabic.
Presentation skills, team management skills and project management skills.

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What you can expect from us
We succeed together and believe the best inspire the best, so we invest in
supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your
career ambitions, recognizing your contributions, investing in your well-being
and providing competitive benefits and pay.
We can’t wait to see where your ambitions take you at JLL. Apply today!