Account Manager

Career Area:

Marketing / Sales / Product Support

Job Description:

Job Scope:
Develop and maintain effective internal partner relationships and
relationships with major customers so that sales objectives can be achieved.
Develop and execute account strategies and activities for specified accounts.
Establish high-level relationships with business decision makers and identify
business needs and problems. Develop and implement market strategies for key
industries and customers as well as securing commitment of Caterpillar and
Dealer resources to assure continued customer satisfaction.

This position will act as a consultant to various departments within
Caterpillar regarding the direction and strategies that key industry leaders
will be adopting in the future. Consult with dealers and districts on the
subject of sales and service support of product to "corporate account"
customers. Travel in the field to monitor and resolve issues regarding
customer satisfaction and future product needs. Develop product support and
other types of program planning for assigned customers. Take steps necessary
to assure product health in order to maintain and enhance PINS growth and
leadership in the Data Center Segment in Africa and Middle East.
This position makes regular visits to job locations, foreign and domestic, to
provide advice and counsel to potential customers.

At this level, incumbent ensures that account decision makers have been fully
exposed to the features/ benefits available from Caterpillar products, dealer,
and marketing before they finalize purchasing decisions. Must communicate
effectively across product, industry, dealer and/or customer audiences to gain
understanding and acceptance of ideas and recommendations.

Must have ability to work with people from many different backgrounds and
cultures, internally and externally, with the appropriate influence and
ability to resolve differences. Good human relations skills are required to
develop a collaborative/cooperative work relationship with others inside and
outside the business unit. Generally requires extensive travel to understand
regional or worldwide business conditions.

Position works independently with considerable freedom of action and is
broadly subject to functional policies and ultimate goals. Manages the
compliance of its own assignments and keeps up to date with new industry
trends, changing technology and regulations affecting the competitive
environment.

BACKGROUND/EXPERIENCE:
Requires a college degree or equivalent experience with ‎8-‎10 years of specific
industry experience in order to gain recognition as a Divisional and company
expert. Should have broad business background, specific long-term industry
knowledge and excellent communication skills. Must be able to deal with
sensitive issues, mentor and coach, and/or persuade others on new methods of
equipment application, new technology and distribution methods. The incumbent
will either have had previous account management experience and/or supervisory
experience within the company and/or was a fully contributing member on
significant projects and/or teams.
Business Languages: English is essential, with Arabic being a strong
advantage.
Caterpillar is an Equal Opportunity Employer (EEO).
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