Account Manager

Career Area:

Marketing / Sales / Product Support

Job Description:

Your Work Shapes the World
When you join Caterpillar, you're joining a global team who cares not just
about the work we do - but also each other. We are the makers, problem
solvers, and future world builders who are creating stronger, more sustainable
communities. We don't just talk about progress and innovation here - we make
it happen, with our customers, where we work and live. Together, we are
building a better world, so we can all enjoy living in it.
Job Summary
The Caterpillar Oil & Gas and Marine Division has an exciting opportunity for
an Account Manager located in Dubai. The Account Manager develops new business
and manage Corporate Accounts through the development of sound business
relationships. You will drive growth for assigned accounts though discussions
with the customer on product and lifecycle service needs. You will work and
coordinate efforts of a cross functional team and global dealer network for
sales and services agreements that address the unique challenges of these
customers.
What You Will Do:
* Develop effective internal partner relationships and relationships with major Marine customers so that sales objectives can be achieved. Work with senior management to develop and implement market strategies for key industries and customers as well as securing commitment of Caterpillar and Dealer resources to assure continued customer satisfaction.
* Promote new solutions and upgrades for transformational growth to customers.
* Consult with various departments within Caterpillar regarding the direction and strategies that key industry leaders will be adopting in the future.
* Consult with dealers and districts about sales and service support of product to "corporate account" customers.
* Travel in customer locations to gather voice of customer (VOC), monitor customer satisfaction and identify future product and service needs.
* Apply product and services knowledge to ensure VOC is recognized both short-term and long-term expectations are met.
* Make regular visits to job locations, foreign and domestic, to provide advice and counsel to potential customers.
* Ensure that account decision makers have been fully exposed to the features/ benefits available from Caterpillar products, dealer, and marketing before they finalize purchasing decisions.
What You Have:
Basic Qualifications:
* Bachelor's degree in marketing, business, or engineering related field and ‎8+ years of progressively responsible experience including field or customer/dealer support related roles or equivalent combination of education and experience.
* ‎5 years Marine or other heavy industry experience such as O&G or Electric Power leading customer solution development and proven ability to close sales opportunities.
* English language skills at professional level.
* Able to deal with sensitive issues and/or persuade others on new methods of equipment application, new technology and service methods.
* Ability to work with people from many different backgrounds and cultures, internally and externally, with the appropriate influence and ability to resolve differences.
* Good human relations skills - to develop a collaborative/cooperative work relationship with others inside and outside the business unit.
* Previous experience as a fully contributing member on significant projects and/or teams.
* Ability to travel frequently (up to ‎50% of work time).
Top Candidates Will Have:
* ‎3+ years Corporate Account Management Experience.
* ‎3+ years developing or servicing global services contracts (such as long-term service agreements).
* Experience in Multiple Marine Products and Segments, including Digital.
Additional Information:
* Up to ‎50% travel (domestic and international)
* No relocation package is provided
At Caterpillar, we are committed to a diverse and inclusive environment that
values and respects the unique talents, experiences, and viewpoints of our
global employees. Our vision is to continually develop the Best Team to build
innovative solutions for our global customers, deliver superior results for
our stockholders and positively impact the people and communities we serve.
Please frequently check the email associated with your application, including
the junk/spam folder, as this is the primary correspondence method. If you
wish to know the status of your application - please use the candidate log-in
on our career website as it will reflect any updates to your status.
Caterpillar is an Equal Opportunity Employer and considers applicants for all
positions without regard to race, color, religion or belief, sex, age,
national origin, citizenship status, marital status, military/veteran status,
genetic information, sexual orientation, gender identity, physical or mental
disability or any other characteristic protected by applicable laws.
Caterpillar is committed to creating a dynamic work environment that values
diversity and inclusion, respect and integrity, customer focus, and
innovation. For more information, visit
https://www.caterpillar.com/en/careers/why-caterpillar.html
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NB. The panel cannot make assumptions when shortlisting therefore please
demonstrate your qualifications and experience on your CV relevant to the
criteria outlined.
Pending the number of applications, the criteria for the position may be
enhanced to facilitate shortlisting.
Caterpillar is an Equal Opportunity Employer (EEO).
Not ready to apply? Submit your information to our Talent Network here .