Room Reservation Agent

Posting Date Jun ‎17, ‎2022
Job Number ‎22082652
Job Category Reservations
Location The Dubai EDITION, Dubai Fountain Street, Dubai, United Arab
Emirates, United Arab Emirates VIEW ON MAP
Brand Edition Hotels
Schedule Full-Time
Relocation? N
Position Type Non-Management
Located Remotely? N
EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager,
the service delivery of a world-class luxury hotel, and the global reach of
Marriott International to create an entirely new experience in the world of
hospitality. Our hotels are stunning microcosms of the world's top cities,
featuring the finest in dining, entertainment, nightlife, and service to
create an enchanting experience that makes your spirit soar!

But to create this magical experience, we need you.

EDITION is hiring warm, out-going, authentically amazing people who are
looking for a place to work that inspires them, challenges them and makes them
proud to come to work. A place where service comes from the heart, not from a
handbook. A place that delivers a never-ending theatrical performance that
continuously delights and enchants each and every one of our guests.

We invite you to join us today.

POSITION SUMMARY

Process all reservation requests, changes, and cancellations received by
phone, fax, or mail. Identify guest reservation needs and determine
appropriate room type. Verify availability of room type and rate. Explain
guarantee, special rate, and cancellation policies to callers. Accommodate and
document special requests. Answer questions about property facilities/services
and room accommodations. Follow sales techniques to maximize revenue. Input
and access data in reservation system. Indicate special room reservation types
(e.g., complimentary rooms, employee discounts, travel agent inspection rates,
and wholesale reservations) by inputting the correct code and rate into the
reservation system. Follow proper escalation procedures when addressing guest
concerns.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets; protect the privacy and security of
guests and coworkers. Welcome and acknowledge all guests according to company
standards; anticipate and address guests' service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak with others
using clear and professional language; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with others;
support team to reach common goals; listen and respond appropriately to the
concerns of other employees. Comply with quality assurance expectations and
standards. Move, lift, carry, push, pull, and place objects weighing less than
or equal to ‎10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.