Company Description
A luxury hospitality brand for modern travellers, Anantara connects guests to
genuine places, people and stories through personal experiences and providing
heartfelt hospitality in the world's most exciting destinations. From pristine
islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush
jungles, Anantara welcomes guests for journeys rich in discovery.
Job Description
As Reservations Agent you will directly support the Reservations Manager in
driving the performance of the reservations team on property. You will ensure
that all SOP's are being adhered to. You will further assist in maintaining
and improving reservations operations to ensure a high degree of accuracy in
guest reservations, maximising revenue opportunities and satisfaction of
guests and team members. You will ensure monitoring of daily arrivals for all
guest requests to be carried out and communicated to. You will be working on
inventory management, including allotments, groups blocks and rate codes in
all applicable systems. Further you will assist the Reservations Manager for
driving up- selling within the property and to ensure optimal use of all
distribution channels, e.g. IBE, GDS, Tour Operators, Small Luxury Hotels,
Regional and Corporate Sales Offices.
Qualifications
* Familiar with the hotel operations available technology (PMS & RMS) and all distribution channels.
* Understand the dynamics of regional & local market, local competitors and events of the destination.
Additional Information
Reporting into Reservations Manager
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