Company Description
Contemporary, relaxed and imaginative. Be it a leisurely family break or
romantic escape, AVANI Hotels & Resorts provides the right space for guests
who value the details that matter.
Job Description
As Reservations Officer you will directly support the Reservations Manager in
driving the performance of the reservations team on property. You will ensure
that all SOP's are being adhered to. You will further assist in maintaining
and improving reservations operations to ensure a high degree of accuracy in
guest reservations, maximising revenue opportunities and satisfaction of
guests and team members. You will ensure monitoring of daily arrivals for all
guest requests to be carried out and communicated to. You will be working on
inventory management, including allotments, groups blocks and rate codes in
all applicable systems. Further you will assist the Reservations Manager for
driving up- selling within the property and to ensure optimal use of all
distribution channels, e.g. IBE, GDS, Tour Operators, Small Luxury Hotels,
Regional and Corporate Sales Offices.
Qualifications
*
Familiar with the hotel operations available technology (PMS & RMS) and all
distribution channels.
* Understand the dynamics of regional & local market, local competitors and events of the destination.
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