Sales Support Concremote - Middle and Far East

Company Description

With more than ‎160 sales and logistics facilities in over ‎70 countries, highly
efficient in-house production and more than ‎6,000 employees, the Doka Group is
one of the world 's leading companies for developing, manufacturing and
distributing modern system formwork technology. Our strong and effective sales
organization gives construction firms all over the world swift access to
pathbreaking formwork solutions and services for all areas of cast-in-place
building construction.
The Doka division Digital Services, has a mission to improve quality, safety
and productivity in concrete construction by means of digital tools, the
combination of knowledge of the building process and digitisation.
Concremote is a real-time cost-saving information system and decision-making
tool for the construction site and in the (precast) concrete plant. The system
measures the maturity of the concrete and the environmental conditions via
digital sensors and calculates the real-time strength development.
Via a portal myConcrefy, (live) data can be viewed, forecasts can be made, or
different scenarios can be simulated. The DST "Decision Support Tool" gives
users control over the process and enables to save time and costs. Concremote
promotes safety and quality, and offers a digital dossier
Concremote can control production equipment, open casings mechanically, steer
climate controls / climate control rooms and operate cooling and heating
containers on location. Concremote also communicates with BIM, existing ERP
systems or control modules.
Concremote is rapidly expanding globally and we're looking for a new colleague
to be part of this innovative boost for the concrete industry.

Job Description

The Concremote Sales Support is responsible for supporting the Concremote
Business Developer in his business development task and for providing expert
guidance to Concremote users in Middle and Far East (ME/FE). The Concremote
Sales Support provides explanation, training and coaching about the use of
Concremote products and services to users, Key-users and Business Developers.
The Concremote Sales Support is the contact person for Concremote users, Key-
users, Business Developers, laboratories and concrete suppliers. The
Concremote Sales Support supports the users, customers and colleagues in the
worldwide construction projects through web portal, email and telephone.
He/she also participates in meetings on site or online. The Concremote Sales
Support is through his/her many contacts with Key-users a sparring partner for
product development regarding extensions and improvements and the testing
thereof.
You will be engaged in the following activities on a daily basis:
* Serve as the contact person for problems of technical nature (e.g., when using the web portal or devices) towards customers, employees, or other users. Analysing and resolving the problem and informing on solution and progress in a complete and timely manner;
* Ensuring that Concremote projects run smoothly in consultation with Business Development and Concremote Support colleagues;
* Preparation and supervision of concrete calibrations. You are in contact with laboratories and users all over ME/FE;
* Instruct, train and coach Concremote portal users. (e.g., Key-users and customers);
* Visiting customers to make adjustments or improvements on site;
* Proactively contributing to the improvement and optimization of (the application of) the Concremote system by recording the gained knowledge and experience and to share it with Concremote Support, Key-users and Business Developers;
* Develop and test (new) features and releases.
* Provide internal trainings on Concremote (features, benefits and advantages)
* Presenting Concremote (and other digital services) externally (trade shows, conferences, customer presentations, etc.).
* Preparation of case studies and other supporting marketing material
* Support the senior Business Development Manager Concremote and Digital Services of Doka ME/FE in:
* developing and (operationally) implementing strategies (key user, responsibilities, trainings, processes, key customers, pricing, preparation of price lists etc.).
* preparation of commercial offers
* developing a holistic sales strategy for Concremote (and other digital services) with market and competitor surveys
* service delivery process (setup, onsite training and launch of Concremote) and ensuring customer satisfaction.

Qualifications

You have:
* a technical qualification on a high level
* (some) years of work experience in construction, preferably technical (commercial), and a familiarity with construction processes and construction methods
* knowledge of concrete technology as well as of ICT and technology;
* a pragmatic, hands-on work and thinking approach;
* a good command of the English language, verbally and in writing; command of Arabic or any other regional language is a benefit;
*
You are willing to work on-call shifts in the evenings and weekends (in
alternation with colleagues);
* You feel comfortable going on business trips every now and again;
* You can handle stress and adapt easily, you are flexible, customer-oriented and always open to learn and collaborate;
* You are characterized as efficient, solution-oriented, open-minded and self-motivated

Additional Information

Additional Information
This position offers you versatile work and a stimulating, innovative,
sustainable and digital working environment with collegial employees. You will
have daily contact with colleagues and customers all over the world and you
will have optimal opportunities to get the best out of yourself. You will also
have the opportunity to work partially from home.
You will report to and work very closely with the senior Business Development
Manager Concremote and Digital Services, in a small team that will rapidly
grow.
For this position the salary is highly dependent on the location and actual
experience.
We are looking forward to receiving your application!