Head of Middle East & Africa Commercial & Support

Job Description:
Job objectives
* Ensure profitable growth of Aftermarket customer segment
* Ensure right sales cost base
* Identify business potential and describe long term plans for its achievement
* Ensure high level of customer satisfaction including fulfilment of support obligations for Airbus
* Office Manager Satair Dubai Site
* Position will refer to HO of Commercial & Support EMEA (ASCE)
Primary responsibilities
* Ensure adherence to the targets for revenue, profit and cost budgets for the function, as expressed in budgets and in the AOP
* Ensure proper management of Satair's opportunity pipeline using the CRM tool
* Ensure understanding of the customer and supplier situation and needs to ensure proper regional support
* Implement collaborative efforts between COD, Supply Chain, Product Management and other relevant departments where necessary
* Ensure functional effectiveness in order to meet defined KPIs, which may be revised from time to time
* Understand the global and regional market requirements and be voice of the customer inside Satair
* Contribute to the overall CSIP result by consolidating and coaching corrective and preventive improvement actions
* Continued customer communication and relationship management through continuous visits and corresponding communication about CSIP actions and progresses
* Represent Airbus/Satair during customer events, such as exhibitions, symposia, conferences, etc.
* Improve the collective efficiency on operational issues through efficient management and decision process
* Actively contribute to the existing product and services improvements based on customer/market feedback
* Serve as the office manager for the Satair Dubai including direct or proximity management of the employees in the region
* Represent and ensure a close link between Satair in the region and the Airbus Commercial and Service organisation
* Ensure adherence to HR policies and headcount planning for Dubai Site
* Actively work on leadership culture improvement
* Set clear objectives, targets and success criteria for own area in accordance with management and ensure compliance, this includes annual reviews and qualification assessment, skills development; on-board and train newcomers
Secondary responsibilities
* Support sales team in development of objectives and account plans
* Assist in managing customer complaints or issues addressed
General
* Comply with Satair's mission, values and Quality Management procedures
* Comply with Satair's guidelines on Ethics & Compliance
* Understanding, sharing and living of Satair values and rules
* Respect Satair processes and procedures agreed per function
* Keep the direct report informed of the status of agreed tasks and of any critical problem areas
* Participate in optimizing Satair's business procedures by applying existing Satair's IT systems
* Comment/advise on unsatisfactory situations within the organization, and propose potential solutions for improvements
* Identify and offer suggestions to improve efficiency
* Be well informed about and familiar with the latest developments in Satair's business
* Have an inter-cultural understanding
* Participate in occupational safety and health efforts
* Contribute towards a positive and inspiring working environment
Personal & interpersonal skills
* Customer minded
* Strong team player
* Excellent communication skills
* Good analytical skill; ability to see the bigger picture and derive mid to long term recommendations on way forward
* Ability to balance and align varying interests of stakeholders
* Diplomatic sense and open/'out-of-silo' mind-set, ability to build successful relations across functions and with all stakeholders
* Ability to work in an international context
Professional skills
* Strong business acumen
* High degree of aviation business understanding specifically in the area of spares support, supply chain management, maintenance, understanding of material support obligations from aircraft purchase agreements
* Knowledge, understanding and experience in the distribution material business segment
* Knowledge, understanding and experience in the used materials and aircraft broker segment
* Strategic and operational sales management
* Leading and coaching key account management teams
* Frequent traveling
Management & leadership skills
* Strong stakeholder management
* Relationship management
* Leadership of multi-cultural team
* Effective collaboration with other leaders in Satair
* Act according to Satair's management guidelines and tools
* Ability to execute and drive change
KPIs
* Ensure continuous improvement of customer satisfaction (CSIP)
* Achieve set sales-oriented objectives
* Adherence to headcount and cost budgets
* Level of employee satisfaction
This job requires an awareness of any potential compliance risks and a
commitment to act with integrity, as the foundation for the Company's success,
reputation and sustainable growth.
Company:
Airbus Africa and Middle East FZE
Employment Type:
Permanent
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Experience Level:
Professional
Job Family:
Leadership
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