Front Office Associate

Overview:
Comprising of The First Group's award-winning hotels and restaurants, The
First Collection is an innovative lifestyle brand offering exciting
hospitality services and unforgettable dining experiences.
The First Collection's portfolio of five operational hotels are renowned for
their world-class service and cutting-edge amenities designed to ease guests
into their stay. The First Collection at JVC opened in September ‎2021 and is
the first branded and managed hotel under the group. Grand Heights Hotel
Apartments, offers comfortable studios and one-bedroom apartments in the heart
of the city, and is owned and managed by The First Collection. Bringing to the
market a range of franchised properties, the group also manages TRYP by
Wyndham Dubai and Wyndham Dubai Marina, which are franchises of the Wyndham
Group. While Citadines Metro Central Dubai, offers hotel apartments in a prime
location and is a franchise of The Ascott Limited.

The First Collection's restaurants offer exceptional and original dining
experiences that focus on creating unique lifestyle-driven dining concepts
with a strong emphasis on quality and affordability. The rapidly growing
portfolio of restaurants, cafes and bars features a dynamic mix of homegrown
brands and recognised International franchises, including MasterChef, the TV
Experience - the world's first restaurant based on the global TV phenomenon.
With an emphasis on social dining, this exciting restaurant portfolio is
helping establish the collection of upscale and upper midscale hotels among
Dubai's hottest gastronomic and lifestyle destinations.

With ambitious growth plans in the years ahead , The First Collection will be
opening numerous upper scale hotels and a series of dining concepts throughout
Dubai.
Job Description:
* Respond to inbound queries through phone, online chat, email and social media by providing sufficient answers to the customers.
* Escalate issues to the responsible departments and follow up with and update the customers.
* Resolve customer issues to ensure customer satisfaction.
* Acknowledging and resolving customer complaints.
* Responding promptly to customers.
* Ensure customer satisfaction and provide professional customer support.
* Maintain Rain's English & Arabic knowledge base by updating existing articles, creating new articles and translating when needed.
* Communicating and coordinating with colleagues as necessary.
* Maintaining a positive, empathetic and professional attitude toward customers at all times.
* Providing feedback on the efficiency of the customer service process.
* Maintain the knowledge of our product and services to ensure providing the correct answers to customers.
Desired Skill & Expertise:
* At least ‎2+ years experience in working with a ‎4*star property.
* Diploma or Bachelor's degree in Business Administration or relevant field.
* Proficiency in Microsoft Office.
* Outstanding written and verbal communication skills.
* Good understanding of management practices and techniques.
* Excellent leadership and interpersonal skills.
* High level of business telephone etiquette.
* Must have proficient organizational skills and the ability to multitask.
* Adapt to changes in job requirements, learning and applying new skills as needed to ensure the company's success.