Front Office Associate

Overview:
The First Collection at Jumeirah Village Circle

About the First Collection at Jumeirah Village Circle
Unleash the explorer in you at The First Collection at Jumeirah Village
Circle, an upscale hotel located in in the heart of JVC. Our ‎491 well-
appointed rooms and suites make for the perfect retreat after a busy day of
discovering the city, or attending business meetings. Centrally located, the
district of JVC offers convenient access to the entire city. The area is
connected to three main roads, while bus networks and the hotel 's shuttle
service will keep you seamlessly connected to the city. Dubai Marina, Downtown
Dubai and The Expo ‎2020 site are all within a ‎20-minute drive. The community
of Jumeirah Village Circle (JVC) provides a number of family friendly
conveniences including the Circle Mall, public parks and restaurants, which
are all easily accessible from the hotel. Our signature restaurants and bars
provide trendy venues to enjoy a refreshing cocktail or a mouth-watering meal.
Sante Ria oozes with full bodied Latino spirit that serves mouth-watering
flavours inspired by the vibrant cultures of South America. The Village Bistro
offers a vibrant, family-friendly dining experience where guests will enjoy an
a la carte menu options and international buffets. The Village Bistro also
serves the terrace and pool deck where guests will be able to enjoy a
refreshing dip and al fresco dining. The hotel also offers a number of leisure
facilities including an exclusive club lounge, a large outdoor swimming pool,
a gymnasium and male and female massage treatment rooms.

About The First Collection
The First Collection, brings together the key hotel, hospitality, and
lifestyle assets of The First Group under one exciting and progressive brand.
Comprising of five operational hotels and a pipeline of seven upper midscale
hotels that will launch under The First Collection banner, the company has
ambitious growth plans across the UAE. The First Collection also encompasses
popular dining outlets including MasterChef, the TV Experience, Lola Taberna
Espa ñola and Ikigai, which have received acclaim for delivering unique and
exceptional dining experiences.

The First Collection at Jumeirah Village Circle
Put your career first by embarking on a rewarding journey with the First
Collection at Jumeirah Village Circle. We understand that our employees are
the face of the company and providing our guests with memorable experiences is
at the forefront of everything to do. To support this, we provide our
employees with tailored training and development opportunities to help them
grow in terms of their career and personal objectives.
We are committed to hiring talented and energetic individuals who will enrich
the stay of every guest. To achieve this we focus on providing a work
environment that inspires motivation and retaining employees. We offer
comprehensive benefits to our employees, which include: return air tickets to
home destination, uniform and laundry services, accommodation and recreation
facilities, medical coverage and life insurance, transportation, duty meals,
colleague discount in our F &B outlets and reduced hotel rates, enhanced
employee rewards program, team bonding and engagement events, employee health
and wellness activities.
Job Description:
Joining a dynamic, vibrant and customer focused team, you will display a
positive 'can do' attitude and be responsible for delivering an exceptional
customer service experience to all our guests.
* Ensure The First Collection brand standards, policies and procedures are adhered to all times
* Greet and welcome all guests approaching the Front Desk in accordance with TFC standards
* Being able to perform all Front Office duties like check-in and check-out of guests, answering the phone according to the hotel etiquette, assist guests with their inquiries, taking reservations and performing administrational tasks
* Handling cashiering duties
* Be familiar with all the Front Office systems and software required for the position
* Ensure that all hotel standards are met when assisting the guests and handling information
* Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner
* Review Front Office logs, Trace File and Credit Limit daily
* Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
* Be familiar with all in-house groups
* Be aware of closed out and restricted dates
* Coordinate with Front Office Team Leaders in performing daily tasks or during the shift
* Be familiar with hospitality vocabulary and codes
* Have knowledge of emergency procedures and assist as needed
* Always use proper etiquette when communicating with guests and team players
* Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner
* Maintain and market promotions and guest programs
Desired Skill & Expertise:
* Minimum SPM / "A" Level or professional Certificate in administration management or equivalent
* At least ‎1 year experience in a receptionist role with computer literacy
* Excellent communications skills, both written and verbal
* Required language(s): fluent English, Russian and French preferred
* Team player with excellent planning & organizing skills
* Able to work flexible working hours with rotating shifts
* Pleasant personality with good problem solving skills