Front Office Associate

Overview:
Comprising of The First Group's award-winning hotels and restaurants, The
First Collection is an innovative lifestyle brand offering exciting
hospitality services and unforgettable dining experiences.
The First Collection's portfolio of five operational hotels are renowned for
their world-class service and cutting-edge amenities designed to ease guests
into their stay. The First Collection at JVC opened in September ‎2021 and is
the first branded and managed hotel under the group. Grand Heights Hotel
Apartments, offers comfortable studios and one-bedroom apartments in the heart
of the city, and is owned and managed by The First Collection. Bringing to the
market a range of franchised properties, the group also manages TRYP by
Wyndham Dubai and Wyndham Dubai Marina, which are franchises of the Wyndham
Group. While Citadines Metro Central Dubai, offers hotel apartments in a prime
location and is a franchise of The Ascott Limited.

The First Collection's restaurants offer exceptional and original dining
experiences that focus on creating unique lifestyle-driven dining concepts
with a strong emphasis on quality and affordability. The rapidly growing
portfolio of restaurants, cafes and bars features a dynamic mix of homegrown
brands and recognised International franchises, including MasterChef, the TV
Experience - the world's first restaurant based on the global TV phenomenon.
With an emphasis on social dining, this exciting restaurant portfolio is
helping establish the collection of upscale and upper midscale hotels among
Dubai's hottest gastronomic and lifestyle destinations.

With ambitious growth plans in the years ahead , The First Collection will be
opening numerous upper scale hotels and a series of dining concepts throughout
Dubai.
Job Description:
Job Summary:
The Front Office Associate will be responsible for providing exceptional
customer service to guests and visitors, handling administrative duties, and
assisting with various tasks in a professional and efficient manner. The ideal
candidate will be able to multi-task, work well under pressure, and have
excellent communication skills.

Key Responsibilities:
* Greet and welcome guests in a friendly and professional manner.
* Answer phone calls and assist with inquiries and requests.
* Manage reservations and bookings.
* Handle cash and credit card transactions.
* Assist with various administrative tasks, including filing, data entry, and photocopying.
* Maintain a clean and organized reception area.
* Liaise with other departments to ensure the smooth running of the hotel.
Desired Skill & Expertise:
Qualifications and Skills:
* High school diploma or equivalent.
* Previous experience in customer service or administrative role preferred.
* Excellent communication and interpersonal skills.
* Strong organizational and time management skills.
* Ability to work well under pressure and in a fast-paced environment.
* Proficiency in Microsoft Office and other relevant software.
* Attention to detail and accuracy.
* Ability to work flexible hours, including evenings, weekends, and holidays.
* Knowledge of multiple languages is a plus.