Front Office Associate

Overview:
The First Group Collection portfolio of six operational hotels is renowned for
its world-class service and cutting-edge amenities designed to ease guests
into their stay. The First Collection at JVC opened in September ‎2021 and is
the first branded and managed hotel under the group. Grand Heights Hotel
Apartments, offers comfortable studios and one-bedroom apartments in the heart
of the city The First collection of Business Bay opened in July ‎2022. Bringing
to the market a range of franchised properties, the group also manages TRYP by
Wyndham Dubai and Wyndham Dubai Marina, which are franchises of the Wyndham
Group. While Citadines Metro Central Dubai offers hotel apartments in a prime
location and is a franchise of The Ascott Limited.

The First Group Collection restaurants offer exceptional and original dining
experiences that focus on creating unique lifestyle-driven dining concepts
with a strong emphasis on quality and affordability. The rapidly growing
portfolio of restaurants, cafes and bars feature a dynamic mix of homegrown
brands and recognised international franchises, including MasterChef, the TV
Experience - the world's first restaurant based on the global TV phenomenon.
With an emphasis on social dining, this exciting restaurant portfolio is
helping establish the collection of upscale and upper-midscale hotels among
Dubai's hottest gastronomic and lifestyle destinations. With ambitious growth
plans in the years ahead, The First Group Collection will be opening numerous
upper scale hotels and a series of dining concepts throughout Dubai.
Job Description:
Receptionist is responsible for providing attentive, courteous and efficient
service to all guests and coordinating the duties of the front desk. Promptly
reports emergencies, accidents, injuries, missing items, damage, engineering
items and safety hazards to the management. Reports any deviations from
policies, procedures, brand standards and regulations to the management.
Should be knowledgeable on hotel facilities and services to assist guests as
appropriate and ensures all communication containing company, hotel, brand and
guest information is consistent with privacy policies, practices and
regulations. Impresses guests with quality and timely service in a pleasant
and friendly manner.

KEY RESPONSIBILITIES
* Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards.
* Being able to perform all Front Office duties like check-in and check-out of guests, answering the phone according to etiquette, help guests with their inquiries, taking reservations and performing administrational tasks.
* Be familiar with all the Front Office software required for the Front Office Receptionist.
* Ensure that all hotel standards are met when serving the guests and handling information.
* Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.
* Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
* Review Front Office log and Trace File daily.
* Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
* Be familiar with all in-house groups.
* Be aware of closed out and restricted dates.
* Promote and sign up Wyndham Rewards memberships to guests.
* Have knowledge of emergency procedures and assist as needed.
* Use proper etiquette at all times when communicating with guests and associates.
* Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
* Maintain and market promotions and guest programs.
* Consistent professional and positive attitude and actions when communicating with guests, vendors and associates.
* Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures.
* Report any incidents of guest dissatisfaction or unusual matters of significance to manager / supervisor so that corrective measures may be taken.
Desired Skill & Expertise:
* Minimum SPM / "O" Level or professional Certificate in administration management or equivalent.
* At least ‎1 year experience in a receptionist role with computer literacy.
* Excellent communications skills, both written and verbal.
* Required language(s): Full proficiency in English. Proficiency in Arabic, Russian and French can be an advantage.
* Knowledge in Opera PMS.
* Team player with excellent planning & organizing skills.
* Able to work flexible working hours with rotating shifts.
* Pleasant personality with good problem solving skills.