Job Purpose –
Primary responsibility of the role is to handle all activities relating to
guest accounts, receiving and filling of checks, posting, control of safety
deposit boxes, mail & information services, cashiering procedures, foreign
exchange payment/ settlement of guest accounts money change, room blocking and
inventory, guest check-in, room transfers and other guest requirement.
Key Accountabilities –
Upsells the hotel to guests whenever the opportunity arises.
Keeps informed of Citymax hotel policies and procedures as they relate to the
FO operations and guest service.
Blocks and pre-registers rooms according to reservation requests.
Blocks rooms for arriving guests according to set procedures.
Makes and follows through room-rate-name changes.
Immediately processes all checked-in registration cards and sets up an
accurate folio in the system.
Types all pre-registered and NSR key envelopes prior to guest arrival.
Double checks accuracy of pre-registration, room allocation and keys in the
key jacket.
Attends to every guest requests the best way possible.
Keeps informed of the hotel’s emergency procedures.
Maintains a clean neat work area at all times.
Checks supplies weekly in the work area and requisitions accordingly.
Keeps updated on the system operation and procedures.
Performs other duties as may be assigned from time to time.
Qualifications
Education
Minimum Diploma in any discipline. Bachelor’s degree in Hotel Management /
Course in Hotel Management preferred.
Job Experience
Previous experience in service / hospitality industry is an asset, 2-3 years
in Front Office is ideal
Others
Excellent interpersonal and communication skills.
Speak, Read and Write English.
Primary Location: United Arab Emirates
Job: Landmark Hospitality Front office
Organization: Citymax Hotels UAE
Schedule label /الجدول الزمني: Regular
Shift: Standard
Job Type: Full-time
Day Job
Job Posting/نشر تسمية الوظيفة: Oct 25, 2022, 7:58:53 AM
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