Company Description
NH Collection Dubai The Palm: Eclectic Elegance on Palm Jumeirah
Feel the ambiance at our exciting new hotel on Palm Jumeirah. Sitting on the
exclusive West Beach, NH Collection Dubai The Palm gives easy access to the
nearby Nakheel Mall and the largest fountain in the world, the captivating
Palm Fountain at The Pointe.
Our new property is brimming with energy and chic touches of authentic local
character. The new 14-storey property is offering 227 hotel guest rooms and
suites and 306 serviced apartments.
Guests are just a short journey from all Dubai 's top attractions, including
the Burj Khalifa, Dubai Mall, and Dubai Marina. Our sunset-facing rooftop
infinity pool and its elegant bar and lounge is the perfect place to feel
relaxed between exploring. Those seeking a more stimulating atmosphere can
indulge at the hotel's lively sports bar, set to be one of the new 'go to'
spots in Dubai.
Job Description
To serve the needs of the business, our guests and our colleagues by
coordinating all inquiries, booking and selling of the main product of the
hotel - Rooms. Key objectives are to simultaneously maximize guest
satisfaction, and hotel revenue.
The Reservation Agent captures details from the incoming calls and coordinates
each reservation to ensure the guest's satisfaction. He or she should reflect
the quality of the hotel to our possible guest and must be a very strong in
communication skills. A positive attitude, knowledge of the hotel and
attention to details are all key requirements.
Qualifications
* A strong focus on customer service
* Prior experience in 5 star hotel in reservation
* Excellent communication skills; fluency in English is required, can understand and fluently speak in Arabic.
* Be able to work shifts, weekends and public holidays.
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Supports the smooth running of the central reservations department, where all aspects of the guest journey and experience are delivered to the highest level Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resoluti…
**Job Number** 23039026 **Job Category** Reservations **Location** Bulgari Resort Dubai, Jumeirah Bay Island, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **POSITION SUM…