Operations Executive

At DB Schenker, you are part of a global logistics network that connects the
world. A network that allows you to shape your career by encouraging you to
contribute and truly make a difference. With more than ‎72,000 colleagues
worldwide, we welcome diversity and thrive on individual backgrounds,
perspectives and skills. Together as one team, we are Here to move.
Purpose and Main Tasks
* Ensure the accurate and timely movement of airfreight, freight to- and from specific locations within the service standards agreed with the Customer and as per instructions provided by the Country Customer Management
* Handle all Vendor facing communication and shipment related internal communication between DB Schenker stakeholders
Accountable
* Provide routing instruction to Origins based on the Shipping Instructions received from Country Customer Management
* Capture Customer Booking in TANGO and assign to Origin office (if applicable)
* Activate and/or create Consol House, B2B and Handover shipment in TMS (TANGO)
* Verify data entry quality and request corrections from Origin (if applicable)
* Monitor transshipment and update ETA and transshipment details (if applicable)
* Update shipment arrival information in TMS (TANGO)
* Coordinate with branches on RIW and CRR Leg
* Update respective CS on the status.
* Create exceptional and accessorial income reserves and cost accruals in TMS (TANGO)
* Check shipment arrival at GHA and confirm in TMS (TANGO) - RIW
* Manage and resolve invoicing disputes with vendors ( if any)
* Request update from/with MDM Team (Master Data Management) as applicable
* Send 'Arrival Notice' to Consignee (Sender shown as "Customer Management")
* Provide "Change Advice" to Consignee - as applicable
* Provide self-pickup instructions to Consignee - as applicable (Sender shown as "Customer Management")
* Confirm self-pickup details in TMS (TANGO) - as applicable
* Determine optimal vendor, routing, and price for trucking based on Country Customer Management recommendation or as per agreed vendor matrix
* Provide delivery instructions to trucking vendors
* Send delivery details to Consignee - as applicable (Sender shown as "Customer Management")
* Confirm delivery and complete Capture POD in TMS (TANGO)
* Continuously monitor shipment pickup status at GHA/HUB (Container Freight Station)
* Continuously provide storage details to Customer Management
* Prepare outgoing invoice and inform Country Customer Management to proceed with on-time invoicing
* Cross-check all cost accruals in TMS (TANGO) and ensure all applicable charges are included on the invoice
* Ensure that all accrued costs have corresponding revenues in TMS (TANGO)
* Ensure each file Profit + Loss statement shows a profit and escalate "Loss" file information to Country Customer Management Team - as applicable
* Escalate invoicing discrepancies to Country Customer Management
* Timely and accurate completion of activities in TANGO
* Ensure compliance with Customer specific KPI's - as applicable
* Receive and/or upload relevant Vendor documents to TANGO (ODM)
Responsible
* Act in a manner which increases Customer satisfaction and loyalty, maximizes shipment profitability and decreases operating expenses
* Promote a paperless, digital office environment utilizing all modern communication methods and electronic tools provided by DB Schenker
* Support a positive, attractive working atmosphere and office environment
Informed
* All general management guidelines, processes and developments of importance to the operational execution of airfreight freight products
* All airfreight related guidelines, processes and developments of importance to the operational execution of ocean freight products
* All KAM/Sales related guidelines, processes and developments of importance to the operational execution of airfreight freight products
* All IT related guidelines, processes and developments of importance to the operational execution of ocean freight products
Required skills
* Ability to multi-task
* Effective communication skills and professional communication etiquette
* Fluency in written and spoken English
* Perform well under pressure
* Strong computer (Windows PC) skills
* Typing skills (at least ‎30 words per minute)
* Decision-making and problem-solving skills
* Ability to prioritize and manage time
* Attention to detail and accuracy
* Organizational skills
* Must work well within a team