Service Account Manager Consultant

Service Account Manager Consultant
Dubai, UAE
Full Time, Permanent
Here you 'll be welcomed. We champion diversity and we understand the
importance of our people representing the communities and customers we serve.
You'll find an inclusive environment where you can be yourself and where
everyone is driven by the same purpose - helping people live longer,
healthier, happier lives and making a better world.
Bupa Global is the international health insurance division of Bupa. We provide
customers who want premium international coverage with products and services
to access the healthcare they need anytime, around the world, whether at home
or when studying, living, travelling or working abroad.
Bupa Global has offices around the world including London and Brighton (UK),
Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and
Hong Kong (China) as well as regional offices in mainland China, Singapore,
the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.
Role Overview
As a Service Account Manager Consultant, you will be responsible for
delivering customer service to our UAE business to business customers (B2B),
whether they are corporate accounts or broker partners. We count a number of
high-profile global corporations as our customers, and you will be expected to
deliver the best customer service to manage customer expectations. You will be
managing a specific portfolio of accounts, but have responsibility for
servicing a wider group of customers for the region as a team.
What you 'll do:
* Provide a dedicated and comprehensive service to these customers, acting as the primary point of contact for Group Secretaries/ intermediaries within their portfolio and deliver the highest level of customer care.
* Respond to all incoming calls/emails from Group Secretaries/ intermediaries and also undertake proactive outbound calling, to include service calls and loyalty calls. Work closely with Global Sales, New Business and Claims to ensure a smooth customer journey.
* Provide support during renewals and securing of new group schemes within your assigned portfolio, in line with agreed targets.
* Through in-bound and out-bound account management calls, proactively manage the relationship between the Group Secretary/Intermediary, providing a dedicated and specialist service to groups assigned to the portfolio
* Deliver and support a bespoke and robust implementation process based on customer requirements
* Participate in client visits, and potential client visits, in order to promote the service the team provides.
* Take responsibility for ensuring that the computer records reflect up to date communications with the member so that enquiries can be dealt with quickly and efficiently
What you 'll bring:
* Experience of managing your own portfolio and face-to-face contact with your customers
* ‎1 to ‎2 years customer service is required, within a call centre environment preferred.
* High level of written and spoken English is mandatory. Arabic bi-lingual preferred
* Experience in building a good inter-departmental knowledge.
* Excellent decision making skills
* Strong communication and interpersonal skills
* Experience of working with intermediaries in any industry desirable but not essential
* Ability to plan and prioritise workload effectively and to identify problems and resolve them
* Experience of working in a highly pressurised office environment
* A good geographical and cultural knowledge and appreciation of differing time zones
* Advanced work processing skills, including Word, Excel and Powerpoint
At Bupa we adhere to a structured framework when awarding any changes to
salary. We believe this creates a fair and consistent approach for all
colleagues looking to grow or change role. For more guidance, please review
the Uk Pay Policy on OurBupa.
Please be aware that if you're successful in securing this role there may be
changes to your notice period and other terms and conditions, your recruiter
will be able to advise what this means for you during your application.
Diversity and Inclusion
Bupa is committed to making sure that every applicant is assessed based on
personal merit and qualifications. We actively celebrate the diversity of our
colleagues and provide an inclusive environment so you can truly be you at
Bupa. We want to ensure you are treated fairly regardless of disability or
circumstance. That's why we're happy to offer reasonable adjustments as part
of our recruitment process to anyone that needs them.
Time Type:
Full time
Job Area:
Locations:
Dubai - OIC