ARE YOU OUR NEXT SERVICE ACCOUNT MANAGER
GENERATION OF TALENT?
YOU MAY BE OUR NEW SERVICE ACCCOUNT MANAGER
SIG is a leading packaging solutions provider for a more sustainable world.
With our unique portfolio of aseptic carton, bag-in-box, and spouted pouch we
work in partnership with our customers to bring food and beverage products to
consumers around the world in a safe, sustainable and affordable way. Our
technology and outstanding innovation capabilities enable us to provide our
customers with end-to-end solutions for differentiated products, smarter
factories and connected packs, all to address the ever-changing needs of
consumers. Sustainability is integral to our business and we are going Way
Beyond Good to create a net positive food packaging system.
Founded in 1853, SIG is headquartered in Neuhausen, Switzerland. The skills
and experience of our approximately 8,100 employees worldwide enable us to
respond quickly and effectively to the needs of our customers in over 100
countries. In 2021, SIG produced 45 billion packs and generated €2.5 billion
in revenue (incl. Scholle IPN unaudited revenue). SIG has an AA ESG rating by
MSCI, a 13.4 (low risk) score by Sustainalytics and a Platinum CSR rating by
EcoVadis. For more information, visit www.sig.biz .
For insights into trends that drive the food and beverage industry, visit our
SIGnals blog: www.sig.biz/signals/en .
KEY RESPONSIBLITIES
Care of equipment
Responsible for all technical services provided to customers
Oversee the preparation and planning of preventive maintenance
Oversee the ordering and delivery of spare parts
Oversee resolution of equipment failures (corrective maintenance)
Oversee the installations of must points
Daily review of performance figures with relevant root cause analysis and
corrective actions
Oversee the preparation of failure reports
2.Financial (related to technical service scope of supply)
Get technical work requirements from customers (Preventive Maintenance,
Corrective Maintenance, Equipment modifications, Spare parts, etc)
Quotations – prepare or participate in the preparation of quotations for
technical work
Obtain purchase orders from customer for all work
Ensure invoicing to customer is done based on purchase orders
Support the KAM to follow-up payments on time, by providing clarification on
technical work
3. Budgeting / Strategy
Prepare yearly budgets for customers based on sleeve forecast
Labor and parts based on running hours
Estimate of preventive maintenance (labor and parts)
Other services, such as training for customer staff, skills assessments,
Being involved in preparing customer roadmaps including information such as
Ensure that Services are being delivered and invoiced according to commercial
terms agreed (invoice per quotation delivered/ per contractual agreement)
4. Administration
Approval of work reports / time sheets of all technical staff working on
customer site
Request and approve all overtime
Request all manpower required to execute all services to the customer
Prepare all regular reporting such as daily reports, weekly minutes of
meetings and actions lists
Conduct and participate meetings according to the company governance structure
Ensure the effective assignment of tasks and follow up to completion in a
timely manner
Prepare special reports / analysis on ad-hoc basis
Oversee the complaint handling procedure for all quality related issues in
conjunction with KAM
Effective crisis management
SKILLS
Engineering qualification or substantial work experience (Solid technical
understanding)
Excellent verbal and written communication skills
People skills
Good at plant operations / equipment optimization
WHY SIG?
Founded in 1853, SIG is headquartered in Neuhausen, Switzerland. The skills
and experience of our approximately 8,100 employees worldwide enable us to
respond quickly and effectively to the needs of our customers in over 100
countries. In 2021, SIG produced 45 billion packs and generated €2.5 billion
in revenue (incl. Scholle IPN unaudited revenue). SIG has an AA ESG rating by
MSCI, a 13.4 (low risk) score by Sustainalytics and a Platinum CSR rating by
EcoVadis. For more information, visit www.sig.biz For insights into trends
that drive the food and beverage industry, visit our SIGnals blog:
https://www.sig.biz/signals/en
www.sig.biz
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