Business Solutions Controller

Job Purpose: The Business Solutions Controller will manage cross functional
projects from an end user perspective with the aim of delivering them as per
schedule and within cost budgets while conforming to project management and
other principles adopted by the Company. Job Outline: - Organise, influence
and facilitate end-user requirements gathering with various sections within
assigned department and other departments within Emirates in order to put in
place system and process enhancements resulting in better customer service,
cost savings and/or end user productivity. - Design and implement quality
control standards and review mechanisms that can be used for the review of
various internal systems, processes as well as across vendors, suppliers and
partners with the aim of identifying key system and process improvements. The
job holder might also have to lead cross functional teams in implementing
these changes. This may require the job holder to challenge current business
norms. - Maintain all user owned system documentation including Standard
Operating Procedures (SOP). Identify changes required to the documentation as
a result of system/ process changes, agree and document the new procedure with
the affected departments. - Accountable for the creation of test cases and to
identify system requirements for testing of the functional
changes/developments of the application. Assist the team to co-ordinate the
set-up and communication between the application and the partner's system to
support the testing of application functionality and linked systems. Ensure
that the User Acceptance test is completed within the agreed time and within
the agreed IT standards. - Manage the first level user support for the end
user community on functional clarifications. - Be the subject matter expert on
all business system administration, integration and configuration aspects of
the department systems and interfacing solutions. - Provide technical systems
administration and detailed business systems expertise and inquiry support on
these systems. - Conduct rapid impact analysis on proposed configuration/sys
admin changes, and liaise with IT on assessing, prioritising and implementing
application and technology changes. - Within the areas of control, ensure that
any service failures and potential business workarounds are addressed on
priority. - Assist IT where required in restoring application and technology
services in the event of IT incidents and failures, and in business system
problem resolution.
Qualifications & Experience: - Degree or Honors (‎12+‎3 or equivalent) in an
Information Technology related field Experience: - ‎5+ years of experience in
Information Technology Project Management - Experience in Business
Improvement, Information Technology, Project Management and Relationship
Management Knowledge & Skills: - Project Management and Relationship
Management - Considerable exposure to new technologies - Ability to
confidently use Microsoft products, Data Analytics, BI and other industry
technologies - Ability to provide guidance and detailed information of system
functionality through various forms to the customers and end-users - Knowledge
of business domains - In depth and detailed knowledge of applications and/or
another leading similar systems and related industries - Knowledge of industry
standards, regulations and resolutions for designated applications Leadership
Role: Yes
Salary & Benefits: Join us in Dubai and enjoy an attractive tax-free salary
and travel benefits that are exclusive to our industry, including discounts on
flights and hotels stays around the world. You can find out more information
about our employee benefits in the Working Here section of our website
www.emirates.com/careers. Further information on what's it like to live and
work in our cosmopolitan home city, can be found in the Dubai Lifestyle
section.