Business Solutions & Operations Manager

Job Purpose: Manager, prioritise, and deliver key initiatives aligned to the
department's strategy. Monitor and proactively drive foundational improvments
on the Loyalty Platform. Manage the business support and oeprations team to
ensure Skywards business continuity. To design, develop and scale the Skywards
Infinity platform that will connect local members in strategic markets to
local lifestyle partners, across a number of verticals. The platform will
provide members with an opportunity to earn and burn everyday in a seamless
way, and will provide the partners with an effective channel to engage with
members. Work in close collaboration with the Partnerships Team to ensure
platform meets the requirements of the business development and partnerships
strategy. Job Outline: ‎1. Responsible for the end-to-end delivery and
management of key strategic projects and initiatives. ‎2. Collaborate with
department Heads, IT and supplier partners to ensure successful implementation
of Skywards initiatives in line with the department's future direction and
strategy, ensuring optimal return on technology investments. ‎3. Innovate,
identify, and recommend industry best practices with regards to automated
business processes as well as proactively seek, validate, and collate the
current & future process/ technology needs of Skywards, resulting in improved
efficiency, cost reduction and customer experience. ‎4. Manage programme
budgets, control costs and implement solutions to ensure the programme
delivers within set commercial objectives and adheres to security and privacy
compliance requirements. Monitor internal performance measures to ensure
programme deliverables are on track ‎5. Support the portfolio management and
project governance of a broad range of initiatives ‎6. Ensure prioritisation,
cross-functional bridging, and visibility of Skywards initiatives through
strong stakeholder management and communication. within the Skywards
department and the wider Emirates organisation. ‎7. Manage and coach a team of
delivery leads to ensure on-time and within budget delivery of all strategic
initiatives in line with agreed objectives and requirements. ‎8. Champion
collaboration, technology enabled innovation, and Skywards participation in
Emirates' activities around core business transformation and innovation. ‎9.
Manage the business support and operations team to ensure Skywards business
continuity.
Qualifications & Experience: Qualifications: Degree or Honors ( ‎12+‎3 or
equivalent) Qualification and exposure to IT or Project Management preferred.
Experience ‎8 + years e xperience in the travel industry with at least ‎5 years
specifically in management and operational support of information systems for
a business unit (preferably frequent flyer or loyalty programme in any
domain). ‎5+yrs in using Agile Project Management methodologies for delivering
projects & initiatives Knowledge/skills: - Experience in delivering
complex/cross functional projects - Excellent stakeholder and vendor
management - Cross functional work experience, leading through influence -
Ability to develop business cases, and a good understanding of ROI and other
key performance metrics - Excellent written and spoken English. - Experience
in using complex data sets to derive commercial insights and improve revenue
performance in a loyalty or commercial role Additional Skills Desired: -
Experience working with B2C digital solutions, be it marketing, financial
payments solutions, decentralized financial technologies, etc Leadership Role:
Yes
Salary & Benefits: Join us in a management role and enjoy an attractive tax-
free salary. On top of our generous travel benefits, including discounted
flights and hotel stays around the world, this managerial role also has an
excellent leave and healthcare package. That's on top of transport benefits,
life insurance and more.