Business Development Controller

Job Purpose: Continuously identify, review and implement business process
improvements, policies and procedures across the assigned business area to
achieve the strategic and operational objectives. Effectively deliver on all
project Key Performance Indicators (KPIs) and various efficiency measures as
required. Job Outline: - Ensure continuous improvements in the level of the
customer satisfaction for the business by carrying out qualitative research by
benchmarking best practice prevalent in other similar sized ground handling
organizations. Provide innovation solutions by researching best practices for
various business functions - Hold frequent process and efficiency reviews
across the team and collate information, suggestions and ideas. Ensure that
any issues highlighted by the team are resolved or escalated, with proactive
suggestions - Liaise with external and internal stakeholders, ensuring
effective communication and influencing in order to achieve the required
results. - Responsible for any communication and broadcast messages from the
department to wider group and liaise with respective department like CCM&B,
market research as relevant to ensure timely and accurate releases of all
facilities updates. - Ensure that relevant reports are provided and that
timely and accurate information is provided to support operational decisions -
Work with the management in setting up systems to evaluate business unit
performance against KPIs. Work with operational units across the business to
identify areas of weak performance and support line managers in the design of
performance improvement plans. Leverage the learnings from areas of high
performance to suit other operating sections within the business - Ensure
benefits from every improvement program are fully maximized and that all
business improvement objectives are achieved in relation to financial and
qualitative deliverables - Stay abreast of new developments in business
process improvement methodology and best practices in the ground handling
industry, including learning from other market leaders in the industry
Qualifications & Experience: Business Development and Process Improvement: ‎5+
Years Degree or Honours (‎12+‎3 or equivalent) : Experience in Business
Improvement concepts, communication plans, Business Process and Business
planning and performance measurement. Knowledge/skills: Working knowledge of
business improvement principles and tools Must have good communications skills
(oral, written and visual representations), for effective conveyance of
recommendations and ideas. Must be resourceful and possess inter-personal
skills. Well-developed written skills in relation to report, policy, process
and procedure documentation Good working knowledge in the area of data and
message communications Excellent communication and presentation skills.
Salary & Benefits: Join us in Dubai and enjoy an attractive tax-free salary
and travel benefits that are exclusive to our industry, including discounts on
flights and hotels stays around the world. You can find out more information
about our employee benefits in the Working Here section of our website
www.emirates.com/careers. Further information on what's it like to live and
work in our cosmopolitan home city, can be found in the Dubai Lifestyle
section.