Job Purpose: To provide comprehensive systems and business support functions
in Skywards (Emirates' Loyalty Programme), to influence members to behave in
ways that positively affects profit drivers for the airline. This includes
roles related to partnership & product launches, life-cycle and tier
management, commercial co-ordination and tactical promotions, ensure
availability of the Loyalty functions at agreed performance levels to user
community and administering the platform. Job Outline: - Support launch,
enhancements, and terminations to partners and/or products. Act as
technical/system subject matter expert. Lead coordination with other internal
teams and departments to scope and detail requirements, review solution
designs and ensure services and systems setup is completed on time and per
requirements. - Support partnership and product managers in techno-functional
conversations, lead the systems integration and testing end to end business
processes. For partnership launches, act as key point of contact for partner
technical teams. Work within the Project Management Framework and manage the
end-to-end techno-functional delivery of projects. Provide timely updates to
all relevant internal and external stakeholders. - Support delivery of new
product and/or partnership models: act as systems/channels subject matter
experts provide inputs to business owner when scoping and designing products
or partnerships models. Support business requirements documentation, and
provide techno-functional input for negotiations and contracting. Support
change management/process improvements to identify and executive improvement
initiatives and lead business process documentation. - Ensure Loyalty function
availability by providing subject matter expertise to user community. Actively
monitor the availability and functioning of the loyalty features and manage
stakeholders/ operations in case of service disruptions. Be the key point of
contact for the platform user community and extended Skywards business teams
for any system related issue resolution. - Coordinate with Emirates IT and
external service providers for speedy resolution of system issues as per
agreed service levels. Be an expert on all system functionalities to provide
support and guidance to Skywards business and user community. Partner, product
and commercial promotions. - Provide end to end support to campaign owners
from campaign design to execution: set-ups, monitoring and issue resolutions.
Qualifications & Experience: Qualifications: - 5+ Years in Information
Technology, IT Sales Education: - 12 Years schooling or equivalent -
Experience in Information Technology, Systems, Project Management, Loyalty
domain & interfaces and/or Quality Assurance Knowledge/skills: - Strong
stakeholder management skills and experience. - Ability to multi-task
effectively and strong attention to detail. - Operational experience in
delivering cross functional projects. - Ability to direct project delivery to
meet key performance indicators Some IT qualifications and considerable
exposure to Windows and Office applications. - Excellent written and spoken
English. - Experience in the airline and/or travel industry is a plus. -
Working knowledge of SQL Query, Business Objects and JIRA/Confluence, Agile
Project Management is a plus. - Leadership Role : NO
Salary & Benefits: Join us in Dubai and enjoy an attractive tax-free salary
and travel benefits that are exclusive to our industry, including discounts on
flights and hotels stays around the world. You can find out more information
about our employee benefits in the Working Here section of our website
www.emirates.com/careers. Further information on what's it like to live and
work in our cosmopolitan home city, can be found in the Dubai Lifestyle
section.
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