Job Purpose: Dnata is one of the world's largest air services providers
offering ground handling, cargo, travel, and flight catering services across
five continents. We operate in 38 countries and 136 airports globally. Cargo
Customer Service Agent will be responsible in providing existing and potential
customers with consistent quality service promoting and selling all products
and services including a comprehensive sales / system support and information
brokerage service to customers with regards to all products rates, details,
bookings, connections and regulations. In this role, you will: • Implement
day-to-day operations assigned and ensures compliance with the established
standards and procedures. • Attends to queries from customers on export or
import of freight to ensure that all information is provided in a timely and
accurate manner. • Follows up on customer complaints by attending to them and
recording them and initiating relevant action on functional and operational
issues to ensure customer satisfaction and long term relationships using
specific software programme • Supports Cargo Customer Service Supervisor to
compile statistics to generate the required reports on the sales/revenue which
needs to be handed over to revenue accounts on a daily basis to ensure that
correct rates are applied and payments ae claimed from respective agents as
well as service levels • Maintains Cargo Contact Centre database by obtaining
correct and updated details of customers and same to be updated in the
database application year. Updates all new information regarding embargos,
restrictions and Agent/Airline contact details in Call Centre Rate System.
Qualifications & Experience: To be considered for the role, you must meet the
below requirements: • High School with a certificate • 2-4 years of experience
in customer services oriented department of an airline or similar experience
in a service Industry • Proficient understanding of airlines customer service
product (specific airport related requirements). • English Language Skills
Level 5
Job Purpose: 1. JOB PURPOSE To provide existing and potential customers with consistent quality service promoting and selling all products and services including a comprehensive sales / system support and information brokerage service to customers with regards to all products rates, details, bookin…
Job Purpose: To provide existing and potential customers with consistent quality service promoting and selling all products and services including a comprehensive sales / system support and information brokerage service to customers with regards to all products rates, details, bookings, connections…
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