Customer Service Agent

؜ - ؜دبي ؜ -

تفاصيل الوظيفة

Binance is the global blockchain company behind the world's largest digital
asset exchange by trading volume and users, serving a greater mission to
accelerate cryptocurrency adoption and increase the freedom of money.


Are you looking to be a part of the most influential company in the blockchain
industry and contribute to the crypto-currency revolution that is changing the
world?


Responsibilities:



  • As the frontline of the P2P market, you will handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls

  • Independently provide accurate information to resolve problems/issues that arise

  • Continuously educate one 's self with up-to-date and relevant information to support the customer service operations

  • You will escalate issues to your team leader, managers, and other departments as required

  • Adhere to the Quality Assurance standards set

  • Adhere to and comply with the schedule set by the Team Leader

  • Assist in the preparation of other processes as and when assigned/required by the Team Leader

  • Display good team working attitude and behavior within the team and other departments in the company


Requirements:



  • ‎2-‎3 years experience in frontline customer support, preferably in the financial or service industry

  • Have the passion and willingness to go above and beyond to solve complex problems while delivering an outstanding customer experience

  • Both adaptable and resilient, able to operate in a quickly changing environment

  • Excellent verbal and written professional English and your respective native language skills

  • Great at multitasking, prioritizing, and managing time effectively.

  • You must have a fast internet connection (5mpbs broadband internet connection at least)

  • Knowledge or interest in blockchain/digital assets/fin-tech industry and being a Binance P2P user will be an added advantage.

  • Ability to work on flexible working hours and shifts (including night shifts, weekends, and Public Holidays)
    Working at Binance

  • Do something meaningful; Be a part of the future of finance technology and the no.‎1 company in the industry

  • Fast moving, challenging and unique business problems

  • International work environment and flat organisation

  • Great career development opportunities in a growing company

  • Possibility for relocation and international transfers mid-career

  • Competitive salary

  • Flexible working hours, Casual work attire

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    our
    Candidate Privacy Notice .

ملخص الوظيفة

  • المُعلن : Binance
  • تاريخ الإعلان : 20/12/2022
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : دبي
  • الراتب : -
  • الهاتف : -

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