ExecuJet delivers excellence in a comprehensive range of business aviation
services tailored to our clients and
partners. We are dedicated to safety and strive for creating a fulfilling
workplace through cultivating genuine, open,
and engaging relationships with passionate colleagues.
ExecuJet Middle East is currently seeking a Customer Service Agent to fill a
vacancy within our Fixed Based
Operation (FBO). Responsible for facilitating the arrival and departure of
aircraft and their passengers.
Key Responsibilities:
* Responsible for facilitating the arrival and departure of aircraft and their passengers.
* Coordinate aircraft servicing in an efficient and timely manner.
* Render personal service to VVIP passengers/guests in the FBO.
* Work closely with Customer Service Supervisor to ensure an efficient and professional service is delivered.
* Prepare and present crew flight briefs.
* Facilitate comfort of passengers/guests and create harmonious atmosphere.
* Greet and welcome passengers/guests to FBO.
* Answers questions and advise passengers/guests concerning flight schedules; hotels; arrival or departure time etc if required.
* Assist with tasks such as loading luggage on/off aircraft and vehicles.
* Guide and escort passengers/guests to/from designated aircraft.
* Expedite transfer of passengers/guests between aircraft and FBO/limousine service.
* Inform passengers/guests upon request, concerning schedules and travel itineraries.
* Inform passengers/guests of FBO facilities i.e. rest room; snack bar etc to promote comfort and well- being of passengers.
* Process handling files accurately and in a timely manner.
* Understand and ensure compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which you are involved.
Requirements:
* Minimum High School Qualification.
* Minimum 2 years Hospitality experience preferably within the Aviation Industry.
* Experience in dealing with VIP guests/passengers.
* Must hold UAE Driving license.
* Fluency in written and spoken English. Additional Languages Advantageous (Arabic, Russian or French).
* Good computer skills. Basic skills: Word & Excel.
Personal Characteristics:
* Professional
* Trustworthy
* Ability to multi-task in a fast-paced work environment
* Ability to work under time constraints
* Friendly, calm, and polite under difficult situations
* Patient, tolerant and with a positive approach
* Team player / works well without supervision
* Strong problem-solving skills
* Excellent Oral Communication Skills
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