Deluxe Holiday Homes is seeking a highly motivated and customer-oriented
individual to join our Customer Care department as a Customer Service Agent.
As a Customer Service Agent, you will play a crucial role in ensuring our
guests have an exceptional experience during their stay.
Responsibilities:
* Answer to, record, forward and address all guest inquires (complains, requests, questions);
* Record support tickets, coordinate with appropriate department (maintenance, housekeeping, reservations, logistics, GRO, etc.) and follow up internally and/or guests to have the ticket resolved;
* Call, email, message to upcoming guests to (a) have pre-arrival form submitted, obtain documents, process documents, register with community and complete DTCM registration, etc;
* Answer to guest inquires via OTA channels such as Booking.com, AirBNB, etc;
* Follow up with guests to receive documents/information prior to their arrival;
* Process and improve the documents (such as crop the image, upload into the systems, etc);
* Record guests' information and documents in internal PMS and DET systems;
* Send email to community / register guests prior their arrival with the building;
* Constantly coordinate with team members to have issues solved;
* Work with issue escalation and provide reports as required by management;
* Conduct any other tasks as assigned by management.
Benefits:
* Competitive Salary Package.
* Employment visa & Medical Insurance Plan.
* Air Ticket Allowance.
* Paid leave.
* A great working environment.
* Comprehensive training and support.
* Opportunity to work with multi-cultural environment.
Requirements:
* Prior experience in Customer Service, Tele Service role from Hospitality, Holiday Homes, Real Estate required.
* Excellent communication skills, both verbal and written.
* Strong problem-solving abilities and the ability to remain calm under pressure.
* Attention to detail and the ability to multitask effectively.
* Proficiency in using customer service software and systems (MS Office).
If you are passionate about delivering exceptional customer service and thrive
in a fast-paced environment, we would love to hear from you. Join our team at
Deluxe Holiday Homes and be part of creating unforgettable experiences for our
guests
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