Service Coordinator Dubai

؜ - ؜دبي ؜ -

تفاصيل الوظيفة

Job description


In your role as Service coordinator you are responsible for the Planning and
Coordination of all operational activities in an effective and (cost)
efficient way to ensure work can be done on the execution of service
assignments. You ensure that a job is prepared, executed and invoiced as per
the standards of Radio Holland.
You are based in Dubai and reports to the Operations Manager - Middle East &
Africa.


Who we are


Radio Holland is globally known as an important specialist in Satellite and
Radio communication, Navigation, Automation and Observation systems for
various maritime users in the shipping industry. For every conceivable
electronic function on board, we offer innovative, efficient solutions by
supplying, installing, and integrating advanced and high-tech equipment.
In addition, we guarantee fast and efficient service through a worldwide
network of branches and agents along the world's major shipping routes.


Responsibilities



  • Converting the VSQ to VSO (end to end responsibility)

  • Checking with the vessel agent daily until ‎48 hrs before the scheduled attendance date. then handing the planning over to the scheduler.

  • Confirming with scheduler / GRP that an engineer is available for the scheduled service

  • Ensuring parts will be available/arrive prior to attendance. (via advise orders)

  • Sending an order confirmation to the customer together with the engineer name and date of attendance

  • Keeping customer informed of status update prior to boarding

  • Review the SR before sending out to the customer

  • Ensuring the SR is sent to the customer within ‎24 hrs of receipt, together with a summary if needed of next steps (pertaining to follow-up services where needed)

  • Ensure all associated costs are allocated to the VSO in alignment with the SR.

  • Invoice per quote / hrs on board / part used • Ensure VSO is within margin parameters and close where we can or send to the business controller for further investigation where necessary.

  • Cloning of tickets for follow-up services and ensuring re-assigning to Inside Sales for follow-up with the customer

  • Follows up on any service order to close it in time

  • Coordinator takes the ownership of any warranty case between customer and Radio Holland

  • As the service coordinator from the account owning entity, you are responsible for updating the equipment list after services in the ERP tool

  • Register relevant external customer feedback in share point (complaint / compliment)


Skills / Abilities



  • Advanced technical knowledge

  • Structured way of thinking and working

  • Customer oriented

  • Result oriented

  • Strong communication skills

  • Team player

  • Fluent English verbal and in writing


Education


Bachelor's or a Diploma in electronic/electrical engineering


Work Experience


‎2-‎5 years of experience in similar job in customer services environment (‎24/‎7
environment)


Interested?


Do you want to apply or do you have some questions. Don't hesitate to contact
us!
Contact us!

ملخص الوظيفة

  • المُعلن : Radio Holland Group
  • تاريخ الإعلان : 31/03/2023
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : دبي
  • الراتب : -
  • الهاتف : -
  • البريد الإلكتروني :

    إظهار البريد الإلكتروني

وظائف أخرى مثل هذه الوظيفة

دبي
14/07/2022

## **Job Description** The Service Coordinator is part of the Operations Team responsible for region MEA, ensuring that all service jobs assigned to the territory are executed according to Radio Holland's standards. The coordinator will ensure that all service orders are executed on schedule with a…

دبي
29/04/2022

Service Coordinator position involves the employee managing service teams in the site and customer expectations. Service Coordinator will be required to take or manage customer bookings -from initial booking to completion of service, including payments, comply with requirements of clients, provide …

دبي
29/05/2023

###### **About Zahrawi Group** Zahrawi Group is a leading company in the GCC Healthcare Industry with its presence in UAE, KSA, Qatar, Bahrain, & Oman markets. The company supplies and distributes high-quality products and services to Hospitals, Clinics, Laboratories, & Analytical Industries. #####…

دبي
20/04/2023

###### **About Zahrawi Group** Zahrawi Group is a leading company in the GCC Healthcare Industry with its presence in UAE, KSA, Qatar, Bahrain, & Oman markets. The company supplies and distributes high-quality products and services to Hospitals, Clinics, Laboratories, & Analytical Industries. #####…

دبي
05/12/2023

###### **About Zahrawi Group** Zahrawi Group is a leading company in the GCC Healthcare Industry with its presence in UAE, KSA, Qatar, Bahrain, & Oman markets. The company supplies and distributes high-quality products and services to Hospitals, Clinics, Laboratories, & Analytical Industries. #####…

دبي
20/12/2023

**Service Coordinator 's main objective**: * To support Services team. * To work with clients to provide quality service and to ensure clients get the services they need **Responsibilities** : * Manages employee schedule. * Responsible in assisting employees in visa application or any relat…

دبي
07/06/2023

**Why working at Eurofragance?** * In Eurofragance you will be part of the exciting world of smells and fragrances with our **Passion** , **Performance** & **Entrepreneurship** values. * You will grow and learn in a company in constant growth and expansion. * You will have the opportunity to …

دبي
30/06/2022

** Company will facilitate relocation of candidates but FLIGHT ONLY** Purpose of Position: To coordinate the local campus recruitment process (from application to employment), to track statistics and generate reports. Primary Functions and Responsibilities: * Recruiting process fo…

دبي
29/05/2023

The Role The Project Coordinator (PC) serves as the strategic partner to Consultant(s) by driving all aspects of an engagement forward, with a key focus on completing high-quality search and advisory work. In essence, the PC plays a critical role as "the glue" that connects and coordinates the acti…

دبي
13/01/2023

Jan 12, 2023 Dubai, AE ## **What are we looking for** At **Cosentino Dubai** (www.cosentino.com) we are looking for a **Marketing Coordinator** , responsible for implementing a defined marketing/lead generation strategy, taking ownership and project managing an array of exciting marketing projec…

Language: English