The Role The Project Coordinator (PC) serves as the strategic partner to
Consultant(s) by driving all aspects of an engagement forward, with a key
focus on completing high-quality search and advisory work. In essence, the PC
plays a critical role as "the glue" that connects and coordinates the
activities of the internal team while balancing the needs and expectations of
clients and candidates. The PC is deeply involved in all aspects of
assignments and projects. Based on the strategic goals and timeline for each
project, the PC will prioritize, adapt, manage and seamlessly execute all
related processes and communications. The PC is often the firm's first point
of contact with clients and candidate, representing both the brand and that of
the Consultant's, who the PC will represent they are not immediately
available. In our fast-paced environment, the PC must also be able to quickly
pivot, proactively adjust and problem solve in real-time.
Responsibilities for the role include, but are not limited to:
Project Management
Oversee the process for each assignment and keep every step of the process on
track
Proactively manage the team's efforts to ensure they are moving the
assignment/project forward
Inform the team of any critical updates related to client expectations or
candidate pipeline; adjust the project plan accordingly and conduct triage (if
needed)
Schedule all business-related meetings, calls and interviews
Manage and own (where appropriate) communication with clients and candidates
Create, edit and format all client-facing documents (e.g. status memos, job
specifications, business development proposals, etc.) to ensure all
information is accurate and meets the client and Consultant expectations
Relationship Building & Management
Maintain excellent relationships with firm members, clients, prospects and
candidates to achieve highest levels of customer service
Serve as the external liaison between the Consultant(s) and their clients and
their extended team (e.g. Executive Assistants, Hiring Manager, Human
Resources).
Serve as the internal liaison with all RRA team members including Researchers,
Knowledge, Office Coordinators and Shared Services.
In partnership with office coordinators, host clients and candidates in the
local office and act as their point of contact to create a seamless
experience.
Managing Information, Data & Financials
Manage the financial aspects of the billing process, including expense report
processing, client invoicing and tracking receivables
Update and maintain the integrity of the confidential and proprietary
database, involving data entry activity
Partner with shared services, where required, on data entry and financial
elements of the role Business Development
Support Consultant in their business development activities including
planning, content creation, and tracking of outcomes
Actively identify, develop and support Consultant's business development plan
Candidate Profile
The PC should be a proactive problem solver with strong business judgement,
detail orientation and interpersonal skills. The ideal candidate can
prioritize, organize, multi-task and make sound decisions in a fast-paced
environment with multiple internal and external stakeholders.
Key competencies and experiences required for this role include:
Project Management and Attention to Detail. Ability to prioritize, manage, and
balance a variety of project responsibilities effectively, efficiently and
accurately
Problem Solving and Business Acumen. Ability to see around corners, quickly
synthesize information, connect dots and develop solutions.
Relationship-Building. Excellent interpersonal relationship skills,
particularly the ability to develop rapport and engage with people at all
levels
Communication and Service-Orientation. Skillful communicator who can develop
clear messaging, provide quality service and effectively adapt style to fit
different audiences A university degree from a respected institution is
preferred. Strong proficiency in MS Office, Excel and PowerPoint.
Tiger is B Corp Certified. We are part of a global movement of businesses
committed to improving social and environmental conditions around the world.
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