Account Manager - Based in Saudi Arabia

Job Title
Account Manager - Based in Saudi Arabia
At Amadeus, our client relationships are our top priority. We 're looking for
a dedicated account manager to maintain airline customers in the Kingdom of
Saudi Arabia (Jeddah or Riyadh) and serve as our main point of contact there.
This role will be reporting to KSA Cluster Account Director.
The Account Manager is responsible for managing the whole relationship with
airline customers in KSA. He/she cores priority to create a long-term,
trusting relationships with airlines in the kingdom. His / Her role is to
address the customers' needs and concerns as quickly and effectively as
possible to develop and maintain strong relationships.
With the support of program and project management teams, he/she will be a key
person for managing the different projects and ensures that all due
deliverables are timely executed based on agreed contractual terms.
He/she is also in charge of defining and implementing the Amadeus business
development and retention strategy in KSA. He/she collaborates with the
commercial and extended account teams assigned for the account/s and ensures
appropriate customer satisfaction. He/she is responsible for identifying and
prioritizing business opportunities for both sides' airline IT and
distribution. He/ she will be building and strengthening with the assigned
airlines relationships to achieve long-term partnerships; advocating customers
within Amadeus and leading internal approval processes; and managing sales
processes and negotiations.
Main responsibilities:
Vision and strategy
* Analyze customer business drivers, challenges, organization, and decision processes across all aspects of their business that may impact Amadeus
* Align customer needs with the different business units' objectives and develop an acquisition, growth, and retention strategic plan
* Contribute to an Account Development Plan according to agreed timing and standards
* Communicate to extended account team, the management team and stakeholders and ensure acceptance from different parties
Customer excellence
* Develop a relationship structure between the relevant levels of decision for both Amadeus and Customer organizations
* Demonstrate ability to communicate, present and influence key stakeholders at all levels of an organization
* Facilitate and foster this relationship to maximize information flow, influencing, lobbying and customer's satisfaction
* Advocate customer voice into Amadeus to ensure the best service to customer
* Escalation point for customer issues when standard escalation processes have failed
* Ensure contract execution for the interest of both Amadeus and customer and liaise with legal to resolve issues
* Ensure constant alignment of implemented services, contracted services & invoices
* Collaborate with Amadeus departments to act on the priorities and objectives to meet customer development plan, and to deliver unified responses to customer
* Monitor quality of product and service delivery to customer, escalate delivery issues, request improvements if needed
Business Development
* Identify & develop new business opportunities while maintaining or increasing revenue and profitability
* Identify customer product and services requirements and give recommendations to Amadeus product departments regarding products and pricing policies
* Manage directly (for simple sales) or through the sales organization the targeting, sale, negotiation and contracting processes for additional products & services
* Support and provide guidance to sales, legal and solutions organizations to adapt Amadeus approach to customer and maximize success
* Contribute to proposals, response to RFPs, delivery plans proposed by the business units
* Represent Amadeus' interests within the customer organization
* Update CRM information
Internal communication
* Actively share account information within the management and with other stakeholders
* Maintain commercial knowledge repositories up-to-date: Airline Knowledge Community, CRM, etc.
* Collaborate to knowledge creation, sharing and maintenance with sales support teams (Portfolio Management, Sales Engineering, Legal, etc.)
Organization
* Lead a cross-functional group of global Amadeus staff in the delivery of products and services
* Ensure execution of contract by program delivery teams
* Collaborate with cross departmental initiatives
Requirements:
*
At least ‎5 years of experience in a customer facing role in the travel
technology industry: airline solutions, IT sales, consulting or GDS business
* Ability to handle priorities and manage several responsibilities simultaneously
* Education: University degree Marketing / Business, IT or Travel Industry; MBA desired
* Language: Fluent in English and Arabic
Diversity & Inclusion
We are an Equal Opportunity Employer and seek to hire the best candidate
regardless of age, beliefs, disability, ethnicity, gender or sexual
orientation.