AFR - Operations Specialist - Jeddah

Deutsche Post DHL (DPDHL) is the logistics provider of the world with over
‎520,000 employees in more than ‎220 countries and territories. DHL Global
Forwarding, Freight (DGFF) is the Group's air, ocean and road freight
specialist. We offer standardized transport as well as highly specialized end-
to-end solutions to customers in a wide range of industries globally.

Connecting People. Improving Lives.

Currently, we are seeking for AFR - Operations Specialist. In this role,
the successful candidate is to develop and administer AFR Ops/CS plans and
processes to deliver flow of goods and information across the customer 's
global supply chain utilizing air transportation, maximizing profitability and
optimizing utilization of business and human assets in line with business
strategy and objectives, corporate guidelines and policies

Key Responsibilities
*
Execute AFR Ops/CS plans and processes to provide air freight forwarding for
internal and external customers
* Assess and interpret to provide requirements of freight control center, and to support and provide operations team with the required details, information and instructions for operational performance
* Implement freight administration in providing allocation and reservations of freight on planned line haul and flights required for hub and operations performance
* Participate to develop and execute plans for air freight products in areas such as perishables, pharmaceutical, aviation, etc.
* Develop opportunities to expand business with new clients and continuously improve in-house customer services
* Maintain close business relationship with existing clients, conduct customer visits and achieve a desired level of customer retention
* Track account performances and provide monthly reports to management
* Execute pricing strategy and respond to pricing enquiries in an efficient and competitive manner
* Conduct day-to-day shipment documentation for freight forwarding, assist in development of shipping tenders and ensure on-time submission on relevant documents
* Identify opportunities to enhance air freight productivity, and efficient resource allocation and utilization
* Analyze and provide input for processes and design systems to enhance service quality
* Study and resolve issues in day-to-day delivery and implement practices for AFR Ops/CS focusing on increasing effectiveness and efficiency

In area of AFR product:
* Create or confirm transport orders, perform bookings, and optimize booking
* Prepare, control, and distribute all required Import/Export documents
* Identify performance issues of suppliers, and propose solutions to improve performance
* Update Customs shipment information and physical status, resolve customer issues and incidents

Stakeholders
*
Connect with and influence other specialist departments and 3rd parties e.g.
external service providers
* May convince others to accept new concepts, practices, and approaches
* Build strong, trusting cross-functional relationships with DPDHL managers
* Understand customer and key stakeholders interests and concerns and advise direct reports, customers and key stakeholders
* Provide technical guidance to line managers and employees

Management Responsibility
*
Individual contributor who may manage two or fewer employees
* May direct the work of other lower level professionals or manage processes and programs
* Coach and review the work of lower level professionals

Job Skills
* Routing, Shipping, Carrier Management, Third Party Logistics, Airlines, Ground Transportation, Cold Chain, Import Export, Customs Brokerage, Customs Regulations, Certificate Of Origin, Tracking, CRM, Telecommunications, Budgets, Microsoft Excel, Technology Trends, Key Performance Indicators, Invoicing, DPDHL Business Knowledge, Business Processes, Business Strategy, Market Research, Project Management, Stakeholder Management, Influencing, Feedback, Presentation & Storytelling, Facilitation

Qualifications & Experience:

Education Level - Bachelor's Degree or equivalent experience/qualification
Experience Level - more than ‎4 years

We offer:
*
Opportunities in a global company where you can contribute your ideas and
skills to move towards our shared goals.
* Flexible working hours with the possibility of occasionally working from home upon agreement
* Possible further career development
* Competitive salary

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world 's leading logistics provider with
operations in over ‎220 countries. Visit our career site on the web at
https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class
efforts to attract and retain talent by fostering a positive work environment
and encouraging personal and professional development among employees. The
development of talented women in our organization will be a focus for us and
an important part of our DGF Strategy ‎2025.
We aspire to become the undisputed leader in our industry, w hen people
think of forwarding; we want them to think DGF because we have:
* The largest global network with more than ~‎30,000 passionate employees
* The most efficient processes and fastest response times
* The best solutions and best customer service

Our Vision : The Logistics Company for the World.
Our Mission : Excellence. Simply Delivered.
Our Purpose : Connecting People, improving lives.
Our Values: Respect & Results
Our Goals : Employer, Provider, and Investment of Choice, Living
Responsibility
DHL Global Forwarding is an equal opportunity employer. We evaluate qualified
applicants without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, veteran status, and other
legally protected characteristics.