Provide technical support for optimum performance of IT infrastructure.
1. Install, configure, and upgrade the Windows operating system, Office
packages, and other software on desktops as requested by the end user.
2. Upgrade PC memory, hardware, and IT equipment's firmware.
3. Periodic Monthly checkup for Windows, Microsoft Office, and Adobe updates
at user workstations in assigned locations.
4. Analyze hardware/software problems reported through IT Service Request and
send hardware unit to Al Dhow Information Systems workshop for further
investigation or replacement.
5. Verify availability of barcode identification numbers on new IT equipment
and dispatch to respective locations after approval from Senior Group Manager,
IT.
6. Update asset records of concerned resource profiles in IT Asset Systems.
7. Prepare assets track report containing updated locations of IT equipment
and software installed in workstations, at concerned locations.
8. Maintain IT used /disposal assets per location.
9. Maintain a record of obsolete IT equipment at assigned locations for
shifting to the Al Dhow Information Systems workshop.
10. Deploy patches, updates, remove/install programs, and force policies as
per the management recommendation.
11. Doing preventive maintenance, Cable arrangements, IT equipment's
(external/internal) maintenance ex PC, Laptop, telephone, printer etc, and IT
room cleanliness as per IT ISO QMS standardization.
12. Provide the required specification of IT equipment equipped with the
latest technology.
13. Maintain shift/amendments of the IT equipment's inter/intra locations.
14. Provide required technical services through problem resolution and
problem-solving.
15. Coordinate with concerned vendors for getting technical support and
solving end-user-related IT problems in addition to supporting when doing
troubleshooting or survey for related IT.
16. Perform testing of new Operating System/Software/Hardware as per business
function requirement.
17. Support the integration of workstation peripherals such as printers,
network cards, tap drives, cables, CCTV, WIFI, telephone, etc.
18. Provide basic training on how to use IT Applications to end users
whenever asked.
19. Prepare Technical documentation for the new IT system and IT Equipment
whenever need.
20. Ensure proper handover for the tasks, projects, and IT equipment whenever
going on leave or rotational process as per IT ISO standardization.
## **Job Summary/Purpose** Provide technical support for optimum performance of IT infrastructure. ## **Job Responsibilities** * Install, configure and upgrade Windows operating system, Office packages and other software on desktops as requested by end user. * Upgrade PC memory, hardware and IT…
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