Technical Support Officer

Business Unit: QNB - Saudi Arabia
Division: International Banking
Department: Information Technology
Country: Saudi Arabia
Closing Date: ‎29-Jan-‎2023
About QNB
Established in ‎1964 as the country's first Qatari-owned commercial bank, QNB
Group has steadily grown to become the largest bank in the Middle East and
Africa (MEA) region.
QNB Group's presence through its subsidiaries and associate companies extends
to more than ‎31 countries across three continents providing a comprehensive
range of advanced products and services. The total number of employees is more
than ‎28,000 serving up to ‎20 million customers operating through ‎1,000
locations, with an ATM network of ‎4,300 machines.
QNB has maintained its position as one of the highest rated regional banks
from leading credit rating agencies including Standard & Poor's (A), Moody's
(Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from
leading international specialised financial publications.
Based on the Group's consistent strong financial performance and its expanding
international presence, QNB currently ranks as the most valuable bank brand in
the Middle East and Africa, according to Brand Finance Magazine.
QNB Group has an active community support program and sponsors various social,
educational and sporting events.
Role Summary: You will primarily be responsible providing technical assistance
to computer system users. You will answer questions or resolve computer
problems for clients in person, via telephone or from a remote location. You
will also provide assistance concerning the use of computer hardware and
software, including printing, installation, word processing, electronic mail,
and operating systems
Role Description:
Perform necessary technical support to all business unit operations and
further the Group's strategy.
Answer users' inquiries regarding computer software and hardware operation to
resolve problems.
Maintain relations with selected vendors for hardware or software problems or
defective products for service
Build and maintain strong and effective relationship with all other related
departments and units to achieve the Group's goals! objectives.
Provide support for stand-alone and LAN PC users, including upgrades,
installation, troubleshooting and maintenance.
Consult with Quality Assurance staff to create Performance Measurement Reports
for analytical review.
Provide timely and accurate information to the external and internal auditors
and the Compliance function as and when required.
Install and perform minor repairs to hardware, software, and peripheral
equipment, following design or installation specifications.
Set up equipment for employee use, performing or ensuring proper installation
of cable, operating systems, and appropriate software.
Maintain record of daily data communication transactions, problems and
remedial action taken, and installation activities.
Read technical manuals, confer with users, and conduct computer diagnostics to
investigate and resolve problems and to provide technical assistance and
support.
Provide support for assigned units of all network components including network
accessories, lines, cabling, PCs, servers, printers, ATMs, and machines and be
ready to backup team members in support calls.
Maintain equipment or coordinate with vendors to ensure high availability and
service levels.
Maintain maximum system up time for maximum end-user productivity. Provide
Desktop Computing Support for hardware and software.
Apply software/patches upgrades and respond to user requests as needed.
Diagnose problems with hardware (PC desktop or server).
Repair or upgrade any printer or PC.
Assist the Manager IT in developing training materials and procedures, and/or
train users in the proper use of hardware and software.
Assist the Manager IT prepares evaluations of software or hardware, and
recommend improvements or upgrades.
Modify and customize commercial programs for internal needs.
Enter commands and observe system functioning to verify correct operations and
detect errors.
Provide inputs to the Senior Support Engineer in conducting office automation
feasibility studies, including workflow analysis, space design, and cost
comparison analysis
Ensures high standards of confidentiality and ethics to safeguard commercially
sensitive information.
All other ad hoc duties and/or activities related to QNB that management may
request of the employee from time to time.
Qualifications:
Degree/Certificate in Computer Engineering or relevant
Minimum ‎2 years' experience with a specialization in the provision of
technical support.
Training courses and certification in circuit boards, processors, chips,
electronic equipment, and computer hardware and software, including
applications and programming.
Special Required skills:
* Customer service orientation (for the Group's users).
* Excellent oral and written communication skills in English and Arabic (preferable).
* Strong analytical, problem solving, decision-making and financial management skills.
* Self-driven with well-developed leadership, motivational and team-building skills.
* Ability to identify need for change, adaptable and flexible in anticipating and realizing market opportunities.
* Understanding of linkages driving profit.
* Good interpersonal and networking skills.

Note: you will be required to attach the following:
‎1. Resume / CV
‎2. Passport-size photograph