Job Description Summary

The Service Director will demonstrate accountability for Customer, functional,
business, and company objectives. In this role you will integrate and drive
processes that meet business and customer needs across the organization,
manage complex issues, be involved in short- and long-term planning and
execution, and contribute to the overall business strategy.

Job Description

GE Gas Power
Welcome to tomorrow's energy --today!
https://www.ge.com/gas-power
Access to affordable, reliable, flexible, and sustainable power is fundamental
to modern life. As the world is shifting towards a lower carbon future, GE Gas
Power is ready to be your partner in leveraging the role of natural gas for
powering the world today and tomorrow. GE's foundations were laid by Thomas
Edison nearly ‎130 years ago to provide innovative solutions for a wide range
of critical problems around the world. GE's deep-rooted culture serves as the
backbone for every step we've taken at GE Gas Power. With more than ‎300,000
employees and operations in over ‎170 countries, GE employees reflect both the
local communities we serve and the people with whom we do business.
Diversity at GE
We believe diversity makes us more competitive and creates value for our
customers, shareholders, and employees. We believe in the value of each person
's unique identity, background, and experiences and are committed to fostering
an inclusive culture, where everyone feels empowered to do their best work
because they feel accepted, respected, and that they belong. By embracing
diverse teams and perspectives, we are better equipped to build a world that
works.
Our approach to diversity will be based on the following objectives:
* Our employees - to continue to strive to ensure that our workforce is as diverse as the communities we serve, while always upholding the importance of merit.
* Our workplace - to foster an inclusive culture that recognizes employees' unique needs, helps them reach their full potential, and nurtures their diverse talents.
* Our community - to strive for diversity in suppliers and partners and engage with the communities in which we operate to support diversity.
Roles and Responsibilities
* Be responsible for providing oversight for all contractual and transactional customers in your portfolio
* Own profit and loss responsibility (i.e. orders, sales, margin, cash) for Gas Power - Power Services business including parts, repairs, field services and performance services for the customers in your portfolio
* Drive operational excellence and rigor on SQDC (Safety, Quality, Delivery, Cost) and leverage key productivity tools in lean and quality to deliver process excellence
* Track performance through Bowler KPIs in key areas such as EHS, quality, customer satisfaction, cost out and productivity, outage planning, capabilities and talent development, etc.
* Drive improvement through identification and implementation of corrective and preventative actions
* Set the tone for EHS, with a SAFETY first, always mindset
* Establish and drive effective targets for Injury & Illness (I&I), near misses, observations, etc.
* Team with Sales to develop the long-term growth strategy for your customers, both transactional and contractual and drive Inquiry to Order (ITO) deal development, long term strategic partnerships, and deal closure
* Assist with short- and long-term business planning (OP Plan, Growth Playbook, S2, etc.)
* Work with headquarter teams to explore growth opportunities both providing input on what the region's needs are, as well as executing offerings
* Manage customer relationships at multiple levels of their organization, providing regional leadership presence
* Work closely with Services leadership to investigate, analyze and resolve customer issues in a timely manner
* Develop the next level of Services leadership
* Be responsible for hiring, training and development, mentoring, salary planning, performance and career assessment, and disciplinary actions as required, for assigned direct reports
* Align Contract Performance Manager's and Service Manager's by customer to fulfill on Power Services product line offerings and customer satisfaction most effectively
* Work with Power Services team to understand both short- and long-term outages forecast, resource needs, and assist with plan for adequate resourcing
* Own margin review input / output, integrated outage forecasting jointly with Risk, Sales, Commercial Operations teams, etc. as appropriate
* Be responsible for backlog, forecasting, pipeline, and weekly financial tracker updates for Power Services financials
* Understand trends and drivers, and effectively communicate risks, opportunities, changes, and key gap closure activities
* Own and drive a cash target (including inventory) and resolve key past dues or collection issues
Required Qualifications
* Bachelor's degree in Mechanical or Electrical Power from an accredited university
* Minimum of ‎10 years of technical engineering background
* Minimum of ‎8 years of knowledge and experience within power plant field services, customer facing, customer contract management, O &M contract management or complex matrixed leadership
Desired Characteristics
* Power Services Experience
* Minimum of ‎3 years of management experience with direct reports
* Profit & Loss (P&L) leadership experience, which includes short and long-term business planning
* Mastered knowledge of Contractual Service Agreements (CSA)and processes
* Mastered knowledge of Transactional Agreements (TX) and processes
* Ability to communicate effectively at all levels of the customer's and GE's organizations
* Experience in developing and maintaining customer relationships and working with customer leadership teams
* Contract negotiations experience
* Strong quality background and preferably Black Belt Certified or equivalent quality certification
* Strong leadership, interpersonal, influence, financial and commercial skills
* Team leader in a dynamic, energetic, and proactive
* Mastery in both oral and written communication skills with the ability to communicate effectively at all levels of the customer's and GE's organization (in both Arabic and English languages)

Additional Information

Relocation Assistance Provided: No

LI-Remote - This is a remote position