HR Operations Specialist - Africa

Wabtec Corporation is a leading global provider of equipment, systems, digital
solutions and value-added services for freight and transit rail. Drawing on
nearly four centuries of collective experience across Wabtec, GE
Transportation and Faiveley Transport, the company has unmatched digital
expertise, technological innovation, and world-class manufacturing and
services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused
on performance that drives progress, creating transportation solutions that
move and improve the world. Wabtec has approximately ‎27,000 employees in
facilities throughout the world. Visit the company's new website at:
http://www.WabtecCorp.com
.

It's not just about your career… or your job title…it's about who you are and
the impact you are going to make on the world. Do you want to go into
uncharted waters…do things that haven't been done to make yours and someone
else's life better? Wabtec has been doing that for decades and we will
continue to do so! Through our people, leadership development, services,
technology and scale, Wabtec delivers better outcomes for global customers by
speaking the language of industry.
Summary:
The HR Operations Specialist is part of the HR Shared Services Team. The role
oversees operational and system support for employee lifecycle transactions
within Africa. The Specialist performs troubleshooting of business processes,
processes advanced transactions while guiding the team, handling escalations,
and working closely with the HR Operations Regional Lead to ensure strong
customer service to the business and to drive efficiency by improving
operational processes and procedures.
* Serve as a point of escalation for service issues, identifying root cause and path to resolution to ensure continued service improvement.
* Manage and conduct employee lifecycle transactions in Workday withing assigned countries.
* Perform data audits to ensure quality and accuracy of transactions.
* Proactively manage and report on transactions and SLAs to drive appropriate behaviors, timely completion, and compliance.
* Handle ticketing assignments within region.
* Reconcile and validate timesheets submitted by employees; reconcile and validate other supporting documents submitted by employees; generate employment related documents; support employee requests as required.
* Reconcile and validate the payroll input files; partner with payroll vendors withing assigned countries.
* Cultivate strong relationships with local HR leaders.
* Prepare and ensure successful mass uploads in Workday and submit requests to IT.
* Identify opportunities to improve HR Ops processes and participate in continuous improvement projects.
* Manage and ensure successful completion of Workday testing for system upgrades, optimizations, or new business processes.
* Determine key HR training needs within the assigned countries and put training plan and calendar in place.
* Other projects and duties as assigned.
Qualifications:
* Fluent in Arabic and English
* Bachelor 's degree in Human Resources, Business, or relevant field. Equivalent work experience in a similar position may be substituted for education requirements.
* Minimum of ‎5 years' progressive experience in Human Resources, preferably in a Shared Services environment.
* Experience with HR administration, payroll, and systems, ideally within a large, complex enterprise.
* Experience working within HR systems, preferably Workday. Experience with a ticketing system, preferably ServiceNow.
* Proficient with Microsoft Office Suite with intermediate Excel skills (pivot tables & charts, vlookups).
* Strong knowledge of labor law of Egypt is preferred.
Competencies:
* Excellent verbal and written communication skills.
* Passion for providing outstanding customer service.
* Ability to guide and coach team members in day-to-day activities and delegate tasks as needed.
* Strong process acumen, problem-solving skills, and ability to handle escalations effectively.
* Continuous-improvement mindset and enthusiasm for improving customer experience.
* Strong organizational skills, attention to detail, and ability to prioritize multiple tasks.
* Ability to have fun and maintain a sense of humor.
Legal authorization to work is required. We will not sponsor individuals for
employment visas, now or in the future, for this job opening.
Wabtec Corporation is committed to taking on the world 's toughest challenges.
In order to fulfill that commitment we rely on a culture of leadership,
diversity and inclusiveness. We aim to employ the world's brightest minds to
help us create a limitless source of ideas and opportunities. We believe in
hiring talented people of varied backgrounds, experiences and styles…people
like you! Wabtec Corporation is committed to equal employment opportunity
regardless of race, color, ancestry, religion, sex, national origin, sexual
orientation, age, citizenship, marital status, disability, gender identity or
expression, or protected Veteran status. If you have a disability or special
need that requires accommodation, please let us know.