Banking Customer Service Executive – Multinational

Banking Customer Service Executive - Multinational
Job Description
Main Duties:
Acquire and update knowledge on procedures related to relevant process.
Ensure that the process requirements are met, adhered to, completed in
accordance with established procedures and standards set.
Work well independently; complete assigned tasks in the established timeframe
as per the process benchmarks.
Ensure that the productivity, quality levels are achieved as per the standards
sent for the process.
Demonstrate ways to improve customer service, increase productivity.
Assist line manager/supervisor with managing day-to-day operations and support
colleagues on process if needed.
Participate in team meeting / team activities and work towards sustaining team
spirit.
Support achievement of team objectives.
Proactively identify issues, if any, and escalate.
Provide service to customers by focusing on resolving requests efficiently,
accurately, and professionally.
Demonstrate knowledge of features, benefits and procedures and take initiative
to review daily process updates for defect free implementation.
To maintain internal and external control standards, including the timely
implementation of internal and external audit points together with any issues
raised by external regulators.
Meet targets on productivity and accuracy as per the targets and metrics
defined for the process.
Instructions/requests to be correctly interpreted understood and implemented.
Ensure that the process related procedures are implemented as per the process
manuals.
Ensure that fraud/errors/irregular transactions (if any) are identified and
escalated.
Agreed volume of work is handled contributing to the achievement of the
unit/department/center performance target.
Identify and escalate potential show stoppers
Contribute to the creation of a supportive work environment driven by people
centric values
Build professional relationships with colleagues in other areas
Ensure that each work is completed in accordance with established procedures
and standards.
Corporate Benefits
Open, connected and dependable work environment.
A competitive basic salary and annual discretionary bonus scheme (based on
yearly performance and behaviour).
Medical insurance (MetLife) coverage for yourself, your spouse and children
which includes surgeries, optics and dental.
A staff rate personal loan.
Special rates to our staff (e.g. sports club restaurants, hotels, gym and car
merchants).
‎5-day work in shift pattern, with night shift allowance provided.
Progressive career advancement opportunities.
Transportation provided to all our staff with door to door conditions after ‎8
pm
Opportunities for social and sports activities.
Educational Policy.
Professional global Career progression.
Our organization offers great facilities such as
On site Restaurant, vending machines which includes (coffee, tea, different
options for Snacks).
Activities / games area which includes ( Billiard, Ping pong, and baby foot)
On floor play station room.
A walking distance Coffee shop.
We have a dedicated team (Engagement and Culture) focuses on having an
engaging, motivating working environment, looksafter the overall employee 's
experience throughout their journey.
Job Requirements
A Bachelor 's degree.
Only graduates are eligible to apply.
Maximum age ‎28.
Fluent English speakers only.
Flexible to work on a rotational basis (After Noon shifts & Night).
Computer literate and ability to work on basic applications like MS Excel, MS
Word, and Lotus Notes.
Ability to be flexible and willing to change along with changes in corporate
and department objectives in addition to recommending changes to assist in
meeting these objectives.
Ability to balance quality and quantity (volumes) with a primary focus on
quality.
Ability to learn quickly and adapt to evolving and changing priorities.
Procedures change frequently; selected candidates are expected to implement
the changes immediately with minimal training.

Job Features

Job Category
Education

Job Level
Experienced - Non Managerial

Functionality
Education

Industry
Education